The CX Leader of the Year award celebrates the work being done by the trailblazing individuals working in the customer experience profession.
The award is free to enter, independently-run and judged by a team of globally-recognised judges.
As organisers of the award, MyCustomer invites CX practitioners to share the work they've been doing in their roles over the past 12 months, and showcase their personal and team achievements.
Our expert judging panel compiles a list of the top CX leaders based on the quality of their entry, before declaring one lucky applicant the CX Leader of the Year.
CX Leader of the Year is a great platform to showcase all the brilliant work happening across the industry.
A truly global CX award
Our 30 finalists in last year’s award hailed from countries around the globe, representing the elite of the CX profession, having fought off competition from 100+ fellow applicants.
The overall winner, officially crowned 2021 CX Leader of the Year, was Sri Safitri, Deputy Executive VP of Customer Experience and Digitisation at Telkom Indonesia.
Amongst a remarkably high calibre of entrant, Sri stood out with our judging panel as a leader that had driven organisational structure, operations, people roles and accountabilities, and deeply understood "the interlinkages, dependencies and connectivity between true customer centricity and virtually every part of the organisation".
Sri explained why entering the CX Leader of the Year award is such a vital and rewarding experience for fellow CX professionals around the globe:
“Winning CX Leader of the Year was truly a prestigious and extraordinary achievement that made me feel beyond grateful and complete. It is a high valued initiative that appreciates CX professionals around the world.”
CX leaders have until 7th September to complete their entry for the 2022 CX Leader of the Year award.
Entering CX Leader of the Year is your chance to tell us a story about the impact you and your CX colleagues have had on your organisation over the last 12 months.
“CX Leader of the Year is a great platform to showcase all the brilliant work happening across the industry," explains Amjad Khan, senior customer experience manager at HSBC and a CX Leader of the Year finalist in 2020.
"It puts a well-deserved spotlight on those individuals who are leading the way in setting the gold standards for customer experience.”
Neil Davey is the managing editor of MyCustomer. An experienced business journalist and editor, Neil has worked on a variety of newspapers, magazines and websites over the past 20 years, including Internet Works, CXO magazine and Business Management. He joined MyCustomer in 2007.