The eBook - Introducing The CX Elite - is a showcase of the achievements of the top 25 entrants from this year's award and an analysis of the common themes, trends and best practices that exist among all of this year's exceptional entrants.
With contributions from CX Leader of the Year judges and customer experience influencers Ian Golding and Mosun Shasore, this eBook examines the common traits shared by elite CX managers, and details what we have learnt about what makes customer experience leaders excel.
Neil Davey is the managing editor of MyCustomer. An experienced business journalist and editor, Neil has worked on a variety of newspapers, magazines and websites over the past 20 years, including Internet Works, CXO magazine and Business Management. He joined MyCustomer in 2007.