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Meet MyCustomer's new editor


There's a brand new editor taking over the reins at MyCustomer. Find out what she has to say, as we take our first step in an exciting new direction. 

24th May 2023

We are thrilled to introduce our new editor, Sabine Groven, who will be taking over the helm of MyCustomer from Neil Davey, our previous editor of 16 years. 

"I am delighted to join MyCustomer as the new editor at this exciting time. Taking over the reins of a publication with such a strong standing in the global community of customer service and customer experience professionals, I will work to further develop and engage the MyCustomer audience." - Sabine Groven

We as a team want to express our heartfelt gratitude to Neil for the years of dedication and the steady hand he has brought to the publication over the years – helping shape what it is today. His commitment to enhancing and building upon the credibility of MyCustomer has been instrumental in our success, and we wish him all the best in his future endeavours.

"I am proud of what we've accomplished during my time as editor of MyCustomer, and I am grateful for the opportunity to have contributed to its growth and success. Now, it's time for me to pass the baton to the next editor, Sabine, who I am confident will lead MyCustomer to new heights. I wish her and the team all the best and look forward to watching the publication continue to thrive in the years to come." - Neil Davey, former Editor, MyCustomer

As we bid farewell to Neil, we are on the cusp of a new and exciting era for MyCustomer. Our departing editor has had a hand in shaping this exciting new chapter, and we are grateful for his contributions. Sabine is joining us at a pivotal moment in the publication's history and is looking forward to bringing her fresh ideas and perspectives to the MyCustomer community.

We are confident that with Sabine's leadership, MyCustomer will continue to be the foremost publication in the customer experience sector, and a trusted source of news, insights, and practical advice for our readers. The changes that are coming are designed to serve and grow our leading global community of CX, service and marketing professionals in new and innovative ways.

I look forward to sharing insights, news and research with you and hope you follow MyCustomer as we enter this new chapter. 

We can’t wait to tell you more as we look forward to embarking on this exciting new chapter at MyCustomer, and we hope you will continue to join us for the journey!


Replies (1)

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Aki Kalliatakis Photo
By aki.kalliatakis1
25th May 2023 10:19

So sorry to see you're leaving, Neil, and you can be rightly extremely proud of what you have achieved. Your advice and inspiration have always been positive, and you have managed to make it all very interesting and well-balanced. Whatever you move to next will no doubt go fantastically well, and I am sure you will have a positive impact.

Sabine Groven, I wish you the very best of good fortune, and look forward to seeing what happens next.

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