WATCH NOW: How CX leaders can master uncertainty

Matt’s latest book - published earlier this year - is ‘Mastering Uncertainty: How Great Founders, Entrepreneurs and Business Leaders Thrive in an Unpredictable World’, co-written with Csaba Konkoly.

In this interview, Matt discusses how CX leaders can succeed despite the growing uncertainty that they are experiencing as the economic landscape becomes increasingly volatile, and attacks the misconceptions and missteps that are hampering progress in the discipline of customer experience management.

Watch the interview and give us your thoughts now.

The CX Leader Sessions

This interview is the second episode of season three of the CX Leader Sessions: MyCustomer's annual series of live and on-demand interviews and roundtables featuring some of the biggest names in customer experience management. 

Previous Sessions have included:

• A roundtable discussion on the need to champion CX, with Ian Golding, Patricia Sanchez-Diaz, Clare Muscutt, Elizabeth Magill.
• A one-to-one interview with Nicki Phillips-Lord, CX manager at M&G and winner of the compassion award in the 2021 CX Leader of the Year awards.
• And the inaugural session of season three, which featured an engrossing discussion with Jo Causon and Manuela Pifani on CX and the cost-of-living crisis.

Further Sessions in season three will include what promises to be an incredibly informative discussion on the role of AI in CX, with experts Alex Mead and Graham Hill. More details will follow in due course.