Thursday, May 4, 2023 - 10:30 - 11:30
Customer experience and the cost-of-living crisis
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Customer experience and the cost-of-living crisis
Thursday, May 4, 2023 - 10:30 to 11:30
You'll hear from:
Customer experience and the cost-of-living crisis
MyCustomer's Neil Davey and the CEO of the Institute of Customer Service, Jo Causon, and CX Leader of the Year finalist and recipient of the Customer Insight award Manuela Pifani will lead a guided discussion to look at:
- How are price rises impacting customer loyalty
- Strategies for brands to mitigate the impact of price rises on their customer
- Plus: How brands can effectively place trust and empathy at the heart of their customer experience
