Monday, May 23, 2022 - 09:00 - 10:00

Five things that annoy customers (and how to fix them)

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Five things that annoy customers (and how to fix them)

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Helen Dewdney spends her days fighting for consumer rights as The Complaining Cow.

In this CX Leader Session she imparts her experience of what it is that most commonly frustrates and angers consumers about dealing with brands and their customer service departments. Crucially, she provides her wisdom on the simple fixes most organisations fail to implement that could resolve all of these grievances.

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