Thursday, May 26, 2022 - 15:06 - 15:06

NPS 3.0 and winning on purpose

Episode summary
loading icon

Checking Access...

Should only take a second or two

Need any help? Please let us know

NPS 3.0 and winning on purpose

Thursday, May 26, 2022 - 15:06

You'll hear from:

We ask the creator of NPS to take part in our 10 in 10: Ten questions in ten minutes. We'll get the lowdown on NPS past and present and why we're in the midst of an 'NPS 3.0', as well as why this version of the much-used and oft-maligned customer metric is different to its previous incarnations.

Related episodes

Customer experience and the cost-of-living crisis

How CX leaders can master uncertainty

Should creating emotion be a CX goal?

Virtual roundtable: Why it's time to champion CX

How are Voice of the Customer programmes evolving?

Back to basics: The pursuit of seamless CX

How to create an effective VoC programme

5 things that annoy customers (& how to fix them)