Thursday, May 26, 2022 - 15:06 - 15:06

NPS 3.0 and winning on purpose

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NPS 3.0 and winning on purpose

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We ask the creator of NPS to take part in our 10 in 10: Ten questions in ten minutes. We'll get the lowdown on NPS past and present and why we're in the midst of an 'NPS 3.0', as well as why this version of the much-used and oft-maligned customer metric is different to its previous incarnations.

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