I help businesses grow by delighting their customers. I drive cultural and business change so you better understand and meet customer needs and turn a positive experience into loyalty and growth. Service options include workshops / masterclasses, CX Projects, Sustaining CX and CX Consultancy.
I know what is necessary and how to deliver business results, using my extensive experience in product, process and service design, problem solving and workshop design and facilitation, including more than 14 years in Rolls-Royce and leading major projects at Philips and Allied Signal. Clients range from female entrepreneurs to FTSE 100 companies.