As former contact centre managers ourselves, we know how hard it is to consistently deliver great customer service in an environment of metrics, optimisation and repetition.

We understand the frustrations of having to manage complex spreadsheets, interpret unwieldy management reports, and the struggle of using software that doesn’t really work. That's why we created EvaluAgent®.

To turn Quality Management into more than a tick-box exercise and help make contact centres home to a great customer experience.