Customer experience

Customer experience

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2nd Jul 2019
Customer experience management needs saving. And some are suggesting that a 'customer success' mindset is the answer. However, Sampson Lee...
27th Jun 2019
New research reveals steady improvement in customer experience standards in Britain - with efforts to improve employee engagement being a...
26th Jun 2019
Are CX professionals missing vital signals when trying to understand more about their customers' emotions? Semiotics has been brought to...
24th Jun 2019
Whether you're new to customer journey mapping, or looking to improve the effectiveness of your existing programme, our new guide will...
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