Experience

Whether building a VoC programme from the ground up, or connecting a series of pre-existing disparate programmes into a cohesive framework...
Internal collaboration is one of the most crucial elements of a good customer service culture, but is often the most neglected. When an...
4th Apr 2018
Whether you are just starting your company’s CX journey or you are well on your way, this white paper will help you develop a thorough...
Experts share step-by-step guidance on building a Voice of the Customer programme. While Voice of the Customer (VoC) programmes are now...
Blog
By
Peter Dorrington
Director, Customer Insights
Podcast
By
Peter Dorrington
Director, Customer Insights
Blog
By
dbakst
Social & Digital Marketing Associate