Resources
Industry Insights
CX Leader of the Year
Login
Register
Home
Marketing
Sub-categories
Strategy
Technology
Data
Data
How has GDPR changed the customer data landscape?
Technology
Sponsored
Talkdesk announces Talkdesk Agent Assist
Data
How to measure your customer value
Selling
Sub-categories
Sales performance
CRM
Ecommerce
Ecommerce
Digital commerce: Focus on journey not destination
Ecommerce
Contact centre payments – going mobile
CRM
Sponsored
6 ways CRM can improve your marketing function
Service
Sub-categories
Management
Contact centres
Channels
Management
Sponsored
On-demand webinar: What is intelligent service?
Channels
Sponsored
What are the benefits of conversational commerce?
Contact centres
Sponsored
ECCCSAs 2019 are now open for entries
Experience
Sub-categories
Engagement
Voice of the Customer
Loyalty
Voice of the Customer
How The Mom Test can improve customer feedback
Engagement
Sponsored
How consumer behaviour is changing
Engagement
Customer engagement in the subscription economy
Community
Sub-categories
Discuss
Blogs
Industry insights
Apps
Features online payments
Customer experience management
Future Of Retail: How Brands Will Address Employee
Customer journey
3 Ways To Personalize the Customer Journey
Hot topics
Sub-categories
Contact centres
Customer emotion
Chatbots
Contact centres
Sponsored
Talkdesk announces Talkdesk Agent Assist
Contact centres
Goodbye call centre, hello experience centre
Be empowered - read our content
More
Resources
About MyCustomer
About SIFT
Advertise on MyCustomer
Terms of use
Privacy policy
Contact us
Got a question?
Search
Enter your keywords
Enter your keywords
Experience
Experience
Experience
Best practice advice and the latest insights about customer experience management strategies and technologies.
Get to know your customers better. Tips and advice direct to your inbox, twice a week.
Email
*
Email
Sign up
22nd May 2019
How consumer behaviour is changing
21st May 2019
The 8 best practice capabilities of CX leaders
20th May 2019
Identify the cultural red flags that sabotage CX
Advertisement
17th May 2019
How to make customer surveys a choice, not a chore
16th May 2019
Blog
The top five CX trends for you to tackle
By
PhilDur
Co-founder and managing partner
Trending
Voice of the Customer
How does a franchise deliver consistent service?
Technology
Japan’s NTT makes $2 million deal with NIIT
Technology
Siebel and Hyperion link up in eCRM alliance
Contact centres
10 ways to develop a customer-driven workforce
Engagement
Examples & techniques of customer journey mapping
16th May 2019
How to reverse-engineer your CX strategy for speed
Subscribe to MyCustomer
Join our community of CX leaders
Be the first to receive the latest CX news, views and research, as well as exclusive invites to events and webinars.
Subscribe here
Popular resources
1st May 2019
The live chat handbook
Moxie
14th May 2019
5 things to consider when building chatbots
Genesys
30th Apr 2019
Overcoming the challenges of omnichannel analytics
NICE
13th Mar 2019
Essential guide to contact centre modernisation
Genesys
26th Feb 2019
AI and Machine Learning with Workforce Management
NICE
13th May 2019
MyCustomer launches new award for CX practitioners
MyCustomer has launched the CX Leader of the Year award to raise the profile of the customer experience profession and the practitioners...
9th May 2019
A guide to supercharging your personalisation
Four steps to 1:1 customer interactions What's preventing your business from unleashing smarter interactions? We've asked industry’s best...
9th May 2019
Customer journey mapping: Identifying what to map
In this extract from their new book, How Hard Is It To Be Your Customer , Jim Tincher and Nicole Newton explain why it’s important for...
3rd May 2019
Why are so few CMOs investing in CX?
New research sheds light on why so few marketing leaders are investing in customer experience management, and how obstacles to investment...
10th May 2019
5 examples of companies using AI to boost CX
8th May 2019
What are EPIC experiences and who delivers them?
Advertisement
29th Apr 2019
Blog
This week in CX: Samsung, 5G & SAS
By
James Dodkins
Customer Experience Rockstar
25th Apr 2019
Podcast
How to deliver CX in the age of distraction
By
Chris Ward
Editor
23rd Apr 2019
2 comments
Love customers' pain points - not your solutions
29th Apr 2019
How Southwest used behavioural science for CX
30th Apr 2019
How Quicken Loans became a CSAT leader
17th Apr 2019
What can your brand do to fight fake reviews?
2nd May 2019
1 comment
Why the ends of customer lifecycles are important
16th Apr 2019
Blog
This week in CX: Lloyds of London, Alexa & JetBlue
By
James Dodkins
Customer Experience Rockstar
15th Apr 2019
How to measure and improve employee experience
8th Apr 2019
Blog
This week in CX: Amazon, Starbucks and Uber
By
James Dodkins
Customer Experience Rockstar
Advertisement
Show more
