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6th Dec 2019
Blog
CX job vacancy of the week: MERJE
By
Neil Davey
Managing editor
4th Dec 2019
Blog
How to prove that fixing CX problems cuts costs
By
Forrester
Independent research and advisory firm
3rd Dec 2019
Blog
How AI beats fake reviews
By
niveladrevuze
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2nd Dec 2019
Blog
How to reap the rewards of Experience Management
By
Joakim Thörn
XM scientist & co-foudner
5th Dec 2019
MyCustomer's 10 most popular articles of 2019
Trending
Loyalty
MyCustomer's 10 most popular articles of 2019
Data
Skills and costs damaging data-driven endeavours
Engagement
2010-2020: CX revolutions that defined the decade
Contact centres
Service teams bemoan CX impact of bad tech
Management
5 things great call centre managers have in common
Management
Are customer success teams set for the mainstream?
29th Nov 2019
1
Blog
CX job vacancy of the week: Wifinity
By
Neil Davey
Managing editor
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Popular resources
13th Nov 2019
How to ensure your CX programme has 2020 vision
Confirmit
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Turn your contact centre agents into CX heroes
Genesys
19th Jun 2019
Customer journey mapping: A 2019 guide
iperceptions
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Top 5 CX tech trends for contact centres
Genesys
2nd Jan 2019
Research report: The role of employee voice in CX
Confirmit
28th Nov 2019
2010-2020: CX revolutions that defined the decade
MyCustomer has been at the vanguard of customer experience management coverage for over a decade, sharing best practices, news, insights...
27th Nov 2019
Podcast: 20 years of the experience economy
Joe Pine is an internationally-acclaimed author, speaker, and management advisor to a multitude of Fortune 500 companies. Joe began his...
26th Nov 2019
Serving your customers' emotional needs
We all like to think our buying decisions are totally rational. Yet, according to Professor Gerald Zaltman of Harvard, 95% of purchases are...
29th Nov 2019
How SmartestEnergy puts the spark into B2B CX
When it launched in 2001 in the UK, SmartestEnergy was labelled a 'next generation' energy company, rapidly expanding to become one of the...
22nd Nov 2019
Blog
CX job vacancy of the week: Your Golf Travel
By
Neil Davey
Managing editor
4th Dec 2019
How Addison Lee Group applied Sabio’s VoC solution
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25th Nov 2019
Shocking stats that shook the CX world this year
19th Nov 2019
Survey: Help unearth the secrets of CX leadership
15th Nov 2019
2
Blog
CX job vacancy of the week: Zego
By
Neil Davey
Managing editor
22nd Nov 2019
1 comment
The 3 main components of an actionable CX strategy
13th Nov 2019
Blog
How intent unlocks customer-driven journeys
By
Jason Hemingway
CMO
18th Nov 2019
Should staff bonuses be tied to NPS?
11th Nov 2019
Blog
Retail-tainment: The future of in-store experience
By
Elliott Jacobs
9th Nov 2019
Blog
CX job vacancy of the week: Samsung Care
By
Chris Ward
Editor
7th Nov 2019
And the winner of CX Leader of the Year 2019 is...
20th Nov 2019
CX investment to soar 30% in the 2020s
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