Experience

12th Jun 2018
Gears align

Branded experiences: How to align CX & marketing

11th Jun 2018
CX

Achieving omnichannel customer experiences

7th Jun 2018
1
Ear listening

8 actions to simplify customer listening

6th Jun 2018
1
Speech

Customer & employee feedback - take our survey

15th May 2018
6
Speak

Why your customer feedback data isn't actionable

14th May 2018
happy customers

Get smart about customer emotions

Trending

1st Jun 2018
1
Paper plane

Why Ryanair's CX will never match Amazon's

Popular resources

29th May 2018
1

How to calculate the ROI of your CX strategy

Measuring return on CX investment encourages management buy-in and creates a business case for future investment. But how do you do it? In...
23rd May 2018

Infographic: How tech can make brands more human

Technology can be used to create more positive customer experiences, but many companies fall short in this regard. How can technology be...
22nd May 2018
4

Why CX can't be owned by service or marketing

The positioning of CX has to be strategic, not functional, in order for it to be successful, says Sampson Lee. Why is there a high failure...
16th May 2018

The CX benefits of understanding the 'two selves'

In the much-cited book Thinking, Fast and Slow by Daniel Kahneman he talks about how the brain works to create two selves, the experiencing...
11th May 2018
Science CX

4 qualities consistently found in CX superstars

10th May 2018
Blog

How to get higher engagement & fewer unsubscribes

By
Sarah Taylor
Chief Marketing Officer
Customer experience management
9th May 2018
Blog

Could voice UIs drive Voice of the Customer data?

By
Iain Millar
Managing Partner, Innovation
Customer experience management
8th May 2018
Heart caring customer service

Lessons in caring customer policies from Mercedes

4th May 2018
1
Blog

Closing the loop: Turn feedback into action

By
Daniel Bakst
Social & Digital Marketing Associate
Customer experience management
1st May 2018
Blog

How to create and act on employee feedback surveys

By
Daniel Bakst
Social & Digital Marketing Associate
Voice of the employee
30th Apr 2018
Speech

Fake customer reviews: How to battle the frauds

30th Apr 2018
2
Road customer journey map

How to operationalise and simplify journey mapping

27th Apr 2018
Computer problems TSB

How TSB can restore customer trust

26th Apr 2018
Numbers voice of the customer

Measuring VoC ROI: Which metrics are best?

23rd Apr 2018
9
Angel devil customers

Should you stop serving unprofitable customers?

20th Apr 2018
Facebook

How Facebook's scandal revealed CX's future