Experience

When it comes to collecting customer feedback, brands shouldn't fret about the odd negative review. It should be about about getting the...
Most UK CIOs are being asked by company boards to help them enhance customer experiences with IT. While chief information officers (CIOs)...
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Numerous studies highlight the irrefutable link between customer experience and employee engagement. So what drives an engaged workforce?...
The retail industry is at the highest risk of being disrupted by new market entrants, with customer experience being the battleground for...