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13th May 2019
MyCustomer has launched the CX Leader of the Year award to raise the profile of the customer experience profession and the practitioners...
9th May 2019
Four steps to 1:1 customer interactions What's preventing your business from unleashing smarter interactions? We've asked industry’s best...
9th May 2019
In this extract from their new book, How Hard Is It To Be Your Customer , Jim Tincher and Nicole Newton explain why it’s important for...
3rd May 2019
New research sheds light on why so few marketing leaders are investing in customer experience management, and how obstacles to investment...