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Experience
Engagement
Engagement
20th Feb 2019
Blog
3 ways to overcome fragmented customer journeys
By
D.Guarnaccia
Chief Product Officer
18th Feb 2019
Blog
This week in CX: Lufthansa, JPMorgan & Amazon
By
Neil Davey
Managing editor
12th Feb 2019
Blog
The 243-year-old CX lessons that you must know
By
TomHuxtable
8th Feb 2019
1 comment
Customer journeys the biggest barrier to CX
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21st Jan 2019
4 CX game-changers from NRF 2019
Contact centres
Artificial intelligence in customer service
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Popular resources
25th Jun 2018
Customer journey mapping research report 2018
Quadient
17th Jan 2019
Messaging: The future of customer service?
[24]7.ai
19th Jul 2017
A framework for your brand to measure & improve CX
2nd Jan 2019
Research report: The role of employee voice in CX
Confirmit
4th Apr 2018
Designing a world-class CX approach
Intouch Insight
8th Feb 2019
Should your CEO engage with customers?
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3rd Feb 2019
This week in CX: KIA, Apple & Facebook
Customer Experience Rockstar, James Dodkins, gives us his weekly round-up of the past seven day’s happenings in the wonderful world of...
28th Jan 2019
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Should simplicity be a CX priority for your brand?
What is a simple customer experience - and why is it so important in 2019? We explore these issues, and examine the brands that are doing...
25th Jan 2019
How 12 brands created long-term customer equity
In this excerpt from Join The Brand , Norty Cohen shares the findings from hundreds of brand cases that have identified best practices for...
24th Jan 2019
How AI is differentiating and transforming CX
In 2017 a Harvard Business Report observed that ‘as a species we crave and value human interaction’ and that as brands prioritise the...
16th Jan 2019
Blog
Get to know your customer
By
Guest Contributor
11th Jan 2019
Can we call Amazon a 'customer-centric' company?
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10th Jan 2019
4 comments
Is CX dying? 7 ways to save customer experience
9th Jan 2019
How agile employee engagement can improve CX
2nd Jan 2019
Research report: The role of employee voice in CX
24th Dec 2018
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13th Dec 2018
Podcast
From Donald Trump to TSB: The year in review
By
Chris Ward
Editor
11th Dec 2018
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10th Dec 2018
MyCustomer's top 10 articles of 2018
6th Dec 2018
What were 2018's key customer experience trends?
4th Dec 2018
5 reasons why journey maps fail to deliver results
29th Nov 2018
2 comments
How will 2018’s tech announcements transform CX?
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