Engagement

Advice and insights about the factors influencing customer engagement.

Engagement

18th May 2022

"CX leaders... don't be the postman!"

Engagement

17th May 2022

Could you be our 2022 CX Leader of the Year?

Chris Ward

Artificial intelligence

4th May 2022

How to make your chatbot more conversational

Mandy Reed

Engagement

9th May 2022

How to respond to complaints about your prices

Colin Shaw

Engagement

26th May 2022

How to mitigate the CX impact of supply issues

Thomas Wieberneit

Engagement

27th Apr 2022

"Many CX leaders take it as an interim role"

Customer experience management

3rd May 2022

Customer comms' role in digital transformation

David Taylor

Customer experience management

10th May 2022

How to get buy-in from diverse customer groups

AnthonyCashel

Engagement

11th May 2022

Hyper-personalisation: The future of CX?

Michael Hinshaw

Engagement

6th Apr 2022

New MyC study: The changing face of CX leadership

Neil Davey

Engagement

8th Apr 2022

The 4 most common journey mapping activation gaps

Michael Hinshaw

Engagement

1st Apr 2022

COMING SOON: Season 2 of the CX Leader Sessions

Neil Davey

Artificial intelligence

24th Mar 2022

Better support with the virtual insurance agent?

Mandy Reed

Resources

Report

Sponsored

The pursuit of seamless customer experiences

This report explores why pain-free, omnichannel customer experiences are key - and how leaders can achieve this.

Research

Sponsored

Research: The changing face of CX leadership

Report

Sponsored

How to create a customer service funnel

New

Whitepaper

Sponsored

How to keep your customers happy

Report

Sponsored

2021 experience trends report

Engagement

30th Mar 2022

Why there's a CX empathy gap and how to close it

John Aves

Engagement

17th Mar 2022

The unspoken hard truths of CX leadership

Jim Tincher

Personalisation

8th Mar 2022

How design thinking & tech will enhance travel CX

Rachel Kobetz

Engagement

3rd Mar 2022

6 popular ways to drive proactive engagement

Michael Hinshaw

Contact centres

23rd Feb 2022

Can Conversational AI make CX more empathetic?

Mandy Reed

Engagement

28th Feb 2022

Is your CX programme seen as soft and fluffy?

Colin Shaw

Engagement

2nd Mar 2022

Why the next wave of CX innovation is imminent

Samantha Conyers and Peter Dorrington

CX job of the week

1st Feb 2022

CX job vacancy of the week: Persimmon Homes

Rhys Fisher

Brand news

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The latest news and announcements from solution providers in the CX market

Product announcements, company updates, industry research and news from our directory of 100+ customer experience technology providers and consultancies.

Creative Virtual

26th May 2022

Dynamic Assistance from Creative Virtual and SMG

InMoment

20th Apr 2022

inQuba Partnership Offers Journey-First Approach

Forsta

7th Feb 2022

Press Ganey announces plans to acquire Forsta

eGain

14th Dec 2021

eGain Announces 2021 NA Partner Award Winners

Engagement

28th Jan 2022

Steakhouse chain is wrong to have a beef with CCOs

Neil Davey

Bloomin Brands Outback Steakhouse has got beef

Engagement

20th Jan 2022

Why experience isn't key to great CX leadership

Jim Tincher

CX job of the week

18th Jan 2022

CX job vacancy of the week: Deliveroo

Rhys Fisher

Engagement

19th Jan 2022

How digital CX turned GBM into a unicorn

Christopher Brooks

Engagement

18th Jan 2022

CX and marketing automation - separated at birth?

Tim Biddiscombe and Gerry Brown

Customer experience management

12th Jan 2022

Brands should pay attention to how their UX sounds

Bjorn Thorleifsson

Engagement

7th Jan 2022

5 things you can do to improve CX for $5 or less

Tanuj Diwan

Customer experience management

4th Jan 2022

The colossal role CX plays in crypto

Robin Singh

Engagement

21st Jan 2022

The inconvenient truth about insurance claims & CX

John Aves

Engagement

21st Dec 2021

Podcast: Leadership style and CX success

Engagement

20th Dec 2021

5 rules for managing B2B customer experiences

Colin Shaw

Engagement

24th Jan 2022

How the world's best CX leaders engage employees

Neil Davey

Engagement

Engagement

Resources

Brand news

The latest news and announcements from solution providers in the CX market

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