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4th Dec 2019
Blog
How to prove that fixing CX problems cuts costs
By
Forrester
Independent research and advisory firm
2nd Dec 2019
Blog
How to reap the rewards of Experience Management
By
Joakim Thörn
XM scientist & co-foudner
29th Nov 2019
1
Blog
CX job vacancy of the week: Wifinity
By
Neil Davey
Managing editor
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28th Nov 2019
2010-2020: CX revolutions that defined the decade
26th Nov 2019
Blog
Serving your customers' emotional needs
By
Ermir Shakaj
Senior Solutions Consultant
Trending
Loyalty
MyCustomer's 10 most popular articles of 2019
Data
Skills and costs damaging data-driven endeavours
Data
How will the UK's VAT rise impact companies and...
Loyalty
Did science & soft skills save CX from stagnation?
Engagement
9 sample customer journey maps to learn from
22nd Nov 2019
Blog
CX job vacancy of the week: Your Golf Travel
By
Neil Davey
Managing editor
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Popular resources
21st Nov 2019
Turn your contact centre agents into CX heroes
Genesys
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iperceptions
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Over the last decade, customer experience managers have become commonplace as large enterprises acknowledge the need for a senior figure to...
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Looking for your next step in the world of customer experience? Every week, MyCustomer scours the internet to find the latest CX job...
22nd Nov 2019
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What exactly is a customer experience strategy? Spend any time online trying to answer this question and you’ll see how easy it can be to...
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How intent unlocks customer-driven journeys
Recently, Amazon announced it is testing a new badge to label products in an effort to help customers decide what to buy . This is just the...
11th Nov 2019
Blog
Retail-tainment: The future of in-store experience
By
Elliott Jacobs
7th Nov 2019
And the winner of CX Leader of the Year 2019 is...
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20th Nov 2019
CX investment to soar 30% in the 2020s
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1 comment
How to operationalise your CX strategy
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Why personalised, timely CX leaves consumers cold
25th Oct 2019
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CX job vacancy of the week: Splend
By
Neil Davey
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22nd Oct 2019
Cheat sheet: Employee engagement practices
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Improve your contact centre's back office
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Get personalisation right for your customers
17th Oct 2019
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CX job vacancy of the week: Close Brothers
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Neil Davey
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