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12th Feb 2020
Blog
CX job vacancy of the week: Ageas
By
Neil Davey
Managing editor
17th Feb 2020
5 practices of brands with strong service cultures
13th Feb 2020
How to renew your stale CX programme in 90 days
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5th Feb 2020
Why CX budgets could fall and what to do about it
6th Feb 2020
16 comments
The major misconception causing CX job cuts
Trending
Management
How cancel culture is harming customer loyalty
Contact centres
Can the gig economy save service and the climate?
Engagement
7 customer journey mapping mistakes to avoid
Engagement
5 practices of brands with strong service cultures
Engagement
9 sample customer journey maps to learn from
3rd Feb 2020
How you can harm your brand by improving CX
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20th Jan 2020
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15th Jan 2020
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CX job vacancy of the week: The AA
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Getting to know customers has never been so easy
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New year, new decade, more CX changes afoot
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CX job post of the week: Natural Resources Wales
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10 comments
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13th Dec 2019
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What 2010 can teach us about CX excellence in 2020
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