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Customer Experience Rockstar, James Dodkins, gives us his weekly round-up of the past seven day’s happenings in the wonderful world of...
28th Jan 2019
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What is a simple customer experience - and why is it so important in 2019? We explore these issues, and examine the brands that are doing...
25th Jan 2019
In this excerpt from Join The Brand , Norty Cohen shares the findings from hundreds of brand cases that have identified best practices for...
In 2017 a Harvard Business Report observed that ‘as a species we crave and value human interaction’ and that as brands prioritise the...