Engagement

Engagement

Advice and insights about the factors influencing customer engagement.
Engagement

Have brands given up trying to improve CSAT?

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Surrender
Engagement

CX Leader of the Year opens next week

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CX Leader of the Year
Engagement

Revealed: The 5 factors harming agent experience

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Contact centre agent
Engagement

Clare Muscutt, WiCX: There is a broken rung in CX

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Clare Muscutt
Engagement

2 surprising areas requiring HR & CX collaboration

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handshake promotion
Engagement

The myth of CX ROI that costs companies millions

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customer experience return on investment
Engagement

A single executive chief customer officer is wrong

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chief customer officer
Artificial intelligence

A more personal personalised CX

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Culture

How to speak the c-suite’s language to promote CX

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Engagement

How can CIOs and CX leaders work collaboratively?

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Collaboration
Engagement

Creative ways to involve leaders in CX programmes

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Company leadership
Ecommerce

The chemistry of great CX: Great recommendations

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Artificial intelligence

ChatGPT, GPT-3 & your conversational AI solution

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Resources

Toolkit
Sponsored

Customer service automation for online businesses

Your how-to guide to customer service for businesses who sell online

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Ebook
Sponsored

CX Leader of the Year 2022 winners' book

CX trailblazers
Research
Sponsored

Research: Profiling the skills/roles of CX bosses

CX leader research
Ebook
Sponsored

How Foot Locker created personalised experiences

Footlocker
Ebook
Sponsored

How Foot Locker created personalised experiences

Footlocker
Engagement

Staff strikes spell CX trouble for Amazon

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Amazon
Engagement

CX strategy checklist: 7 priorities for 2023

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Tick
Engagement

How CX leaders make CX a company-wide concern

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Teamwork
Engagement

What are the pioneers of CX predicting for 2023?

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Carbone Pine
Engagement

Rating the accuracy of last year's CX predictions

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Crystal ball
Artificial intelligence

8 steps to CX transformation in 2023

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Blog image, notepad with pen
Engagement

How Barnes & Noble has turned around its fortunes

by
Any Answers comment Icon 6
Barnes & Noble

Brand news

View more brand news

The latest news and announcements from solution providers in the CX market

Product announcements, company updates, industry research and news from our directory of 100+ customer experience technology providers and consultancies.

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Webhelp

Webhelp expands Leadership Team

Webhelp
EI Evolution Academy

Ei Evolution Academy partners with MyCustomer

EI
Creative Virtual

Creative Virtual: Best Conversational AI Solutions

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Sabio

Sabio Group’s Disrupt Wins Award

sabio mono logo
Engagement

Five steps to avoiding B2B CX failure in 2023

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Trap
Engagement

How CX leaders are restructuring their teams

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CDP builder
Engagement

A 4-day week is not the answer to staff engagement

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Calendar
Engagement

MyCustomer’s 10 most popular blog posts of 2022

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Any Answers comment Icon 1
Woman laying on her front reading
Engagement

Meet 2022's customer experience trailblazers!

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trailblazers
Ebook
Sponsored

CX Leader of the Year 2022 winners' book

CX trailblazers
Engagement

Elearning course will solve practical CX problems

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MSU launch first CX degree in North America
Engagement

MyCustomer partners with Ei Evolution Academy

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Course
Engagement

How CX leaders help other teams hit their targets

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target
Engagement

3 topics that shaped the CX world in 2022

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World
Engagement

MyCustomer’s 10 most popular articles of 2022

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Typewriter
Engagement

Reimagining CX: Vanquis Bank's Atiq Sajawal

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Vanquis

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