Engagement

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The Paris Catacombs are a national institution in France. The ancient underground caverns extend for miles and span across the city...
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These are testing times for bricks-and-mortar retailers in the UK; the post-referendum deflation of the pound, rising inflation and threats...
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There is an ever-increasing need to think of employees as customers as well, i.e. internal customers. Retention rates in major companies...
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Customer experience (CX) has emerged as something of a panacea for businesses. And for good reason. When done well, it creates value,...