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Experience
Engagement
Engagement
20th Feb 2019
Blog
3 ways to overcome fragmented customer journeys
By
D.Guarnaccia
Chief Product Officer
18th Feb 2019
Blog
This week in CX: Lufthansa, JPMorgan & Amazon
By
Neil Davey
Managing editor
12th Feb 2019
Blog
The 243-year-old CX lessons that you must know
By
TomHuxtable
8th Feb 2019
1 comment
Customer journeys the biggest barrier to CX
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21st Jan 2019
4 CX game-changers from NRF 2019
Contact centres
Artificial intelligence in customer service
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Popular resources
25th Jun 2018
Customer journey mapping research report 2018
Quadient
17th Jan 2019
Messaging: The future of customer service?
[24]7.ai
19th Jul 2017
A framework for your brand to measure & improve CX
2nd Jan 2019
Research report: The role of employee voice in CX
Confirmit
4th Apr 2018
Designing a world-class CX approach
Intouch Insight
8th Feb 2019
Should your CEO engage with customers?
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3rd Feb 2019
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28th Jan 2019
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Should simplicity be a CX priority for your brand?
What is a simple customer experience - and why is it so important in 2019? We explore these issues, and examine the brands that are doing...
25th Jan 2019
How 12 brands created long-term customer equity
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24th Jan 2019
How AI is differentiating and transforming CX
In 2017 a Harvard Business Report observed that ‘as a species we crave and value human interaction’ and that as brands prioritise the...
16th Jan 2019
Blog
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By
Guest Contributor
11th Jan 2019
Can we call Amazon a 'customer-centric' company?
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10th Jan 2019
4 comments
Is CX dying? 7 ways to save customer experience
9th Jan 2019
How agile employee engagement can improve CX
2nd Jan 2019
Research report: The role of employee voice in CX
24th Dec 2018
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13th Dec 2018
Podcast
From Donald Trump to TSB: The year in review
By
Chris Ward
Editor
11th Dec 2018
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10th Dec 2018
MyCustomer's top 10 articles of 2018
6th Dec 2018
What were 2018's key customer experience trends?
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5 reasons why journey maps fail to deliver results
29th Nov 2018
2 comments
How will 2018’s tech announcements transform CX?
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