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13th Nov 2019
Blog
How intent unlocks customer-driven journeys
By
Jason Hemingway
CMO
11th Nov 2019
Blog
Retail-tainment: The future of in-store experience
By
Elliott Jacobs
7th Nov 2019
And the winner of CX Leader of the Year 2019 is...
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8th Nov 2019
1 comment
How to operationalise your CX strategy
31st Oct 2019
Brands & consumers foresee different CX futures
Trending
Engagement
And the winner of CX Leader of the Year 2019 is...
Engagement
7 different ways to measure customer satisfaction
Contact centres
Firms fear service staff skill shortages for 2020
Engagement
9 sample customer journey maps to learn from
Engagement
How to operationalise your CX strategy
Technology
CX and marketing's role in the algorithm economy
4th Nov 2019
CX Leader of the Year: 5 finalists commended
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Popular resources
13th Nov 2019
How to ensure your CX programme has 2020 vision
Confirmit
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Get personalisation right for your customers
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Looking for your next step in the world of customer experience? Every week, MyCustomer scours the internet to find the latest CX job...
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Cheat sheet: Employee engagement practices
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30th Sep 2019
Improve your contact centre's back office
Errors and delays in the back office are the #2 cause of customer dissatisfaction. Aberdeen suggests that contact center leaders are...
14th Oct 2019
Get personalisation right for your customers
Today, personalisation lets your customers easily get what they want in life, any way, anytime and anywhere. They also expect that customer...
17th Oct 2019
Blog
CX job vacancy of the week: Close Brothers
By
Neil Davey
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3rd Oct 2019
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2nd Oct 2019
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27th Sep 2019
1 comment
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20th Sep 2019
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23rd Aug 2019
Blog
Modernise employee engagement in 3 simple steps
By
Joanne Regan-Iles
Head of Human Capital & Talent...
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