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16th Apr 2019
Blog
This week in CX: Lloyds of London, Alexa & JetBlue
By
James Dodkins
Customer Experience Rockstar
15th Apr 2019
How to measure and improve employee experience
8th Apr 2019
Blog
This week in CX: Amazon, Starbucks and Uber
By
James Dodkins
Customer Experience Rockstar
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5th Apr 2019
How to close the CX gap
3rd Apr 2019
Getting Customer Satisfaction Right with AI Speech
Trending
Loyalty
How Southwest used behavioural science for CX
Engagement
Top-Rated in Employee Engagement and Customer Sati
Engagement
9 sample customer journey maps to learn from
Channels
Should you follow Lush and quit social media?
Management
Why service staff avoid taking ownership
4th Apr 2019
Study reveals secrets of CX leadership recruitment
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