Engagement

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According to Forrester’s 2017 CX Index , customer experience quality has plateaued or declined for most industries and companies. The...
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The following article is an extract from ' Do Good: Embracing Brand Citizenship to Fuel Both Purpose and Profit ' by Anne Bahr Thompson...
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Eighteen months ago, the Competition and Markets Authority (CMA) announced it wanted UK banks to adhere to Open Banking by 13th January...
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As we discovered in our 2017 summary, the last 12 months left brands with serious concerns about the standard of customer experience they...