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Experience
Engagement
Engagement
13th Apr 2018
0
Why many CX professionals are irresponsible
6th Apr 2018
0
How Siemens improved CX with better staff culture
4th Apr 2018
Designing a world-class CX approach
27th Mar 2018
0
Infographic: Customer journey mapping hints & tips
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5th Mar 2018
1
How will Amazon's staff surveillance impact CX?
1st Mar 2018
0
Podcast
Customer delight doesn’t pay
By
Peter Dorrington
Director, Customer Insights
Trending
Data
GDPR: Should you repermission your customers?
Data
Will GDPR kill the third-party data market?
Data
GDPR: How to prepare for the Right to be Forgotten
Data
Does your data use have legitimate interest?
Strategy
4 sample buyer personas and what they teach us
Data
How can emotion insights improve customer contact?
23rd Mar 2018
2
Do businesses understand what CX teams do?
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Understanding customer emotions
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18th Jan 2018
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Can responsibility & profitability be symbiotic?
12th Jan 2018
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Open Banking: A CX revolution in the making?
11th Jan 2018
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