Engagement

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Every millisecond, billions of bytes of dry, impersonal data generated by mouse clicks and typed commands are being transformed into...
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Every year, customer-centric professionals are bombarded with research and studies. So we've compiled a list of some of the statistics that...
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Part three of a new series from Smith+Co exploring business value, communication and empathy. Part one: Lessons on brand values from...
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What matters and is missing in those who are working on improving the customer/employee experience? I’ve worked with folks working on...