Alcatel-Lucent launches tool to measure customer effortby
Telco equipment company Alcatel-Lucent has unveiled a new customer effort measurement tool designed to identify where the customer experience is in danger of falling down.
Neil Davey is the managing editor of MyCustomer. An experienced business journalist and editor, Neil has worked on a variety of newspapers, magazines and websites over the past 20 years, including Internet Works, CXO magazine and Business Management. He joined MyCustomer in 2007.