Customer experience management in 2012: The expert predictionsby
Customer experience guru Shaun Smith tells MyCustomer.com about his predictions for the world of CEM in the coming year.
Neil Davey is the managing editor of MyCustomer. An experienced business journalist and editor, Neil has worked on a variety of newspapers, magazines and websites over the past 20 years, including Internet Works, CXO magazine and Business Management. He joined MyCustomer in 2007.