Divided into four categories – Voice of the Customer, Employee Engagement, Business Case/ROI and Wild Card – the CXPA is calling on customer experience practitioners to submit nominations by 11 May 2012.
Members and non-members of the CXPA can submit entries to the awards.
A panel of experts will then review the nominations “based on their degree of innovation, strength of the business or organisational results, and the potential for the innovation to be more widely adopted”, said the association.
Yvonne Nomizu, leader of the CX Innovations Awards Sub-Committee, said: “The objective of the awards is to reward and inspire customer experience excellence, and we look forward to celebrating truly exciting innovations. We expect to receive a variety of CX Innovation Awards submissions –from all sectors of business, large and small.”
The winners are expected to be announced on 19 June in California.