Neil Davey Managing editor MyCustomer.com Share this content Advertisement Ebook Sponsored How to design an inclusive and personal experience New Brand news RingCentral 10th Feb 2022 Vodafone & RingCentral announce partnership TTEC 17th Jun 2021 TTEC webinar: Navigating digital transformation NICE 27th Jan 2021 NICE Introduces New Microsoft Teams Integration View more Erin Traudt, IDC: Social CRM is just the tip of the iceberg by Neil Davey 22nd Sep 2011 Neil Davey Managing editor MyCustomer.com Share this content Bruce Culbert interviews Erin Traudt, research director for IDC's Enterprise Collaboration and Social Solutions program. Tags: Social selling Collaboration Share this content Leave a comment Related content Ebook Sponsored How to design an inclusive and personal experience New Ebook Sponsored Optimise your contact centre customer experience Whitepaper Sponsored Delivering the next-generation customer experience Whitepaper Sponsored 4 steps to calculating the ROI on CX intelligence Advertisement Replies (0) Please login or register to join the discussion. There are currently no replies, be the first to post a reply.
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