Last week Capgemini UK hosted the 2010 Social CRM Strategies for Business Seminar. After speaking at the event, Esteban Kolsky outlined his vision of the collaborative enterprise, as social CRM and Enterprise 2.0 align.
Neil Davey is the managing editor of MyCustomer. An experienced business journalist and editor, Neil has worked on a variety of newspapers, magazines and websites over the past 15 years, including Internet Works, CXO magazine and Business Management. He joined Sift Media in 2007.