Technology can be used to create more positive customer experiences, but many companies fall short in this regard.
How can technology be used effectively to bring us closer to our customers rather than further away?
This inforgraphic from Cube examines how tech can help rather than hinder the ability to be more human.
[Click to enlarge]
About Neil Davey
Neil Davey is the managing editor of MyCustomer. An experienced business journalist and editor, Neil has worked on a variety of newspapers, magazines and websites over the past 15 years, including Internet Works, CXO magazine and Business Management. He joined Sift Media in 2007.