Managing editor MyCustomer.com
Share this content

Infographic: Customer expectations in 2020

9th Jun 2016
Managing editor MyCustomer.com
Share this content
Thinkstock/iStock

What will customer experience management look like in 2020? That will depend on how customers and their expectations evolve.

And, underlining how different things could be, by 2020 Millennials will account for 50% of the workforce. 

This infographic from Sage Business Solutions examines the customer landscape at the beginning of the next decade, including:

  • What customers will expect. 
     
  • What will drive changing customer expectations. 
     
  • Five ways to create the ultimate customer experience. 

Customer expectations

 

Replies (0)

Please login or register to join the discussion.

There are currently no replies, be the first to post a reply.