Infographic: How to digitalise your customer experience strategy

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It's time to steer your customer experience strategy into the future. 

New research from the Customer Contact Association and KCOM highlights the reasons why organisations can no longer afford to ingore the impact of digital transformation. 

This infographic outlines the main findings, including the importance of digital, the barriers to digital and how to transition towards a digital-driven CX. 

[Click to enlarge]

Digital-driven CX

About Neil Davey

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Neil Davey is the managing editor of MyCustomer. An experienced business journalist and editor, Neil has worked on a variety of newspapers, magazines and websites over the past 15 years, including Internet Works, CXO magazine and Business Management. He joined Sift Media in 2007.

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