It's time to steer your customer experience strategy into the future.
This infographic outlines the main findings, including the importance of digital, the barriers to digital and how to transition towards a digital-driven CX.
[Click to enlarge]
About Neil Davey
Neil Davey is the managing editor of MyCustomer. An experienced business journalist and editor, Neil has worked on a variety of newspapers, magazines and websites over the past 15 years, including Internet Works, CXO magazine and Business Management. He joined Sift Media in 2007.