How much are unengaged employees costing your business - and what are the causes of employee burnout in the first place?
It’s difficult - if not impossible - for businesses to achieve success without dedicated employees. Employee engagement describes the emotional commitment individuals have to an organisation, its customers, and its goals. And engaged employees are typically more productive and loyal with a vested interest in their customers’ success.
But what does it take to realise the ROI of employee engagement? And what are the signs of employee burnout? Here are some findings.
Neil Davey is the managing editor of MyCustomer. An experienced business journalist and editor, Neil has worked on a variety of newspapers, magazines and websites over the past 20 years, including Internet Works, CXO magazine and Business Management. He joined MyCustomer in 2007.