Infographic: What's the impact of a bad customer experience?

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SDL investigated the perceptions and behaviours of 2,784 consumers across nine countries and three generations to bring you fresh insights that should be a customer experience wake-up call for every brand. (Click to enlarge)


About Neil Davey


Neil Davey is the managing editor of MyCustomer. An experienced business journalist and editor, Neil has worked on a variety of newspapers, magazines and websites over the past 15 years, including Internet Works, CXO magazine and Business Management. He joined Sift Media in 2007.


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