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Paul Greenberg: Assessing the social CRM landscape

by
7th Nov 2010

Last week Capgemini UK hosted the 2010 Social CRM Strategies for Business Seminar, presented by experts including Paul Greenberg. Here, Paul delivers a frank assessment of social CRM's development, including a look at the vendor landscape.

 

 

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By carllyon
08th Nov 2010 15:26

 Great explanation of what will be a great aid to customer and employee experience as log as the tech's don't get hold of the agenda.

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