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Paul Greenberg: Assessing the social CRM landscape

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7th Nov 2010
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Last week Capgemini UK hosted the 2010 Social CRM Strategies for Business Seminar, presented by experts including Paul Greenberg. Here, Paul delivers a frank assessment of social CRM's development, including a look at the vendor landscape.

 

 

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By carllyon
08th Nov 2010 15:26

 Great explanation of what will be a great aid to customer and employee experience as log as the tech's don't get hold of the agenda.

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