Share this content

Shaun Smith: Customer experience lessons for the social enterprise

25th Aug 2011
Share this content

Shaun Smith, founder of smith+co consultancy, is one of the leading experts in customer experience management (CEM). Here he discusses how the proliferation of social media is having major implications for CEM - some of which present challenges, and some of which present significant opportunities for greater engagement.

Shaun Smith and Andy Milligan will be running a one day Brand Experience Masterclass on October 19th in London. This session will provide an immersive experience for executives wishing to take their customer experience to the next level. For details visit or email Janine Dyer at [email protected].

Replies (0)

Please login or register to join the discussion.

There are currently no replies, be the first to post a reply.