Social business design: An introduction to the future of your firmby
Lee Bryant looks at how social business design is cutting costs for large enterprises, and bringing them closer to their customers.
Neil Davey is the managing editor of MyCustomer. An experienced business journalist and editor, Neil has worked on a variety of newspapers, magazines and websites over the past 20 years, including Internet Works, CXO magazine and Business Management. He joined MyCustomer in 2007.