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Thunderhead.com maps customer journey with ONE Engagement Platform

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17th Sep 2012
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Customer experience management company Thunderhead.com has launched a suite of SaaS solutions to help organisations manage customer journeys and increase insight.

With ONE Engagement Platform, users can design and deliver personalised content to customers across multiple channels including mobile, social, web, call centre and print. 

According to the firm, the suite enables businesses to drive brand strength, customer advocacy and revenue growth.

The suite has also been designed to work alongside NOW, the firm’s customer communications management solution.

Glen Manchester, CEO and founder of Thunderhead.com, said: “In today’s complex digital world, it is critical for a business to have an outside-in, every-where view of their interactions with their customers. Building deeper understanding of customers and anticipating their needs is the key to building stronger customer relationships, and ultimately brand strength and competitive advantage.” 

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