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Are these the most sexist ads of all time?
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How Agile working benefits customer insight teams
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Hot tips on how to increase your customer value
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Five differences between CDP and CRM
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Is your CRM strategy advanced enough for AI?
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What makes a successful CX leader?
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What do analytics-led contact centres look like?
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On-demand webinar: What is intelligent service?
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Do your focus groups avoid the hard questions?
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Solve these employee issues or never improve CX
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Can businesses really influence customer emotion?
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Create exceptional CX through emotional connection
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Resources
Events & webinars
CX Leader of the Year
Experience
Engagement
Engagement
13th May 2019
MyCustomer launches new award for CX practitioners
9th May 2019
A guide to supercharging your personalisation
9th May 2019
Customer journey mapping: Identifying what to map
10th May 2019
5 examples of companies using AI to boost CX
29th Apr 2019
Blog
This week in CX: Samsung, 5G & SAS
By
James Dodkins
Customer Experience Rockstar
25th Apr 2019
Podcast
How to deliver CX in the age of distraction
By
Chris Ward
Editor
23rd Apr 2019
2 comments
Love customers' pain points - not your solutions
30th Apr 2019
How Quicken Loans became a CSAT leader
16th Apr 2019
Blog
This week in CX: Lloyds of London, Alexa & JetBlue
By
James Dodkins
Customer Experience Rockstar
15th Apr 2019
How to measure and improve employee experience
8th Apr 2019
Blog
This week in CX: Amazon, Starbucks and Uber
By
James Dodkins
Customer Experience Rockstar
5th Apr 2019
How to close the CX gap
3rd Apr 2019
Getting Customer Satisfaction Right with AI Speech
4th Apr 2019
Study reveals secrets of CX leadership recruitment
3rd Apr 2019
Blog
Differentiate your CX with emotional connections
By
Peter Dorrington
European Director of Customer Insights
1st Apr 2019
Blog
This week in CX: Apple, WOW air & British Airways
By
James Dodkins
Customer Experience Rockstar
29th Mar 2019
2 comments
3 critical things successful CX leaders get right
14th May 2019
1 comment
Research reveals the CX disconnect damaging brands
22nd May 2019
1 comment
Customer engagement in the subscription economy
26th Mar 2019
Blog
Engagement in the age of short attention spans
By
Glenn Fisher
Author, Speaker & Copywriter
26th Mar 2019
Ten personalisation tactics
26th Apr 2019
Lessons from the best/worst-rated brands for CSAT
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