Engagement

Engagement

8th Aug 2019

Competition concerns driving CX tech investment

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Money waste training

Engagement

15th Aug 2019

How to hire a journey manager

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Journey manager

Engagement

1st Aug 2019

Who is hiring journey managers - should you too?

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Handshake hire journey manager

Engagement

25th Jul 2019

What makes a great CX leader?

Artificial intelligence

13th Jul 2019

Capitalize on four customer experience trends

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Artificial intelligence

15th Jul 2019

Improve customer satisfaction in a call centre

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Denise Hamilton

Engagement

18th Jul 2019

Journey managers: The future of CX management?

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Journey managers

Engagement

9th Jul 2019

Lessons from 4 Chinese customer experience kings

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Steven Van Belleghem

Chinese dragons CX

Engagement

4th Jul 2019

Why overuse of CX tech is harming the experience

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Overloaded CX technology

Engagement

2nd Jul 2019

A customer success mindset can't save CX alone

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Customer success mindset

Engagement

27th Jun 2019

CX levels rise as focus on staff engagement grows

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Graph

Engagement

24th Jun 2019

The ultimate guide to customer journey mapping

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Journey mapping

Engagement

26th Jan 2020

Two strategies to serve customers' emotional needs

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Cards customer emotion

Engagement

17th Jun 2019

Solve these employee issues or never improve CX

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Employee engagement

Engagement

20th Jan 2020

Can businesses really influence customer emotion?

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Heart customer emotion

Engagement

5th Jun 2019

CX Pod: How to empower employees for better CX

Customer experience management

3rd Jun 2019

What is design's role in CX?

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Engagement

31st May 2019

Who should be on your journey mapping team?

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Customer journey mapping team

Engagement

11th Jun 2019

How to tell if your CX transformation is phony

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Disguise

Engagement

8th Jul 2019

Which customer emotions drive the most spending?

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Customer emotion money heart

Employee engagement

29th May 2019

Unlocking staff engagement through digitalisation

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