Engagement

Customer emotion

26th Nov 2019

Serving your customers' emotional needs

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Engagement

22nd Nov 2019

The 3 main components of an actionable CX strategy

by

Michael Hinshaw

CX strategy

Customer journey

13th Nov 2019

How intent unlocks customer-driven journeys

by

Jason Hemingway

Customer experience management

11th Nov 2019

Retail-tainment: The future of in-store experience

by

Engagement

7th Nov 2019

Sponsored

And the winner of CX Leader of the Year 2019 is...

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silhouette

Engagement

20th Nov 2019

CX investment to soar 30% in the 2020s

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Money waste training

Engagement

8th Nov 2019

How to operationalise your CX strategy

by

customer experience action

Engagement

31st Oct 2019

Brands & consumers foresee different CX futures

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Future of CX

Engagement

4th Nov 2019

Sponsored

CX Leader of the Year: 5 finalists commended

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CX Leader of the Year

Engagement

21st Nov 2019

Why personalised, timely CX leaves consumers cold

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Customer experiences

Engagement

1st Oct 2019

The CX thought experiment that CEOs must conduct

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Thought experiment

Engagement

27th Sep 2019

Why neutral customer emotions are important

by

Neutral emotions

Engagement

20th Sep 2019

Is 'consumer hope' the next CX battleground?

by

James L McQuivey

Customer hope

Engagement

12th Sep 2019

Sponsored

Finalists of CX Leader of the Year revealed!

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CX Leader of the Year

Engagement

16th Sep 2019

The top CX metrics - as ranked by CX leaders

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customer experience measurement

Engagement

5th Sep 2019

How to simplify your CX transformation journey

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CX building block

Customer experience management

23rd Aug 2019

Modernise employee engagement in 3 simple steps

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Engagement

16th Aug 2019

Can you treat customers like they're your friends?

by

Christian Colding

Friendship

Engagement

12th Aug 2019

What is agile CX and how do you deliver it?

by

Hurdle

Engagement

8th Aug 2019

Competition concerns driving CX tech investment

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Money waste training

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