Engagement

Engagement

14th Sep 2018

Digital transformation of CX: How to measure ROI

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ROI digital transformation

Personalisation

16th Aug 2018

Hedgehog Principle: An antidote to commoditisation

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Engagement

11th Nov 2021

Who should lead your journey mapping practices?

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Journey mapping leader

Engagement

9th Aug 2018

Sponsored

Understand employee emotions to unlock great CX

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Peter Dorrington

Emotions measure

Engagement

12th Sep 2018

2 ethical ways to use Nudge Theory for CX success

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Halo Nudge

Engagement

3rd Aug 2018

How to build a business-to-business CX programme

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Building customer experience

Engagement

8th Aug 2018

3 Cs make employee engagement & happy customers

by

Guest Contributor

Smile

Engagement

26th Jul 2018

Infographic: Who's winning at journey mapping?

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Customer journey mapping

Engagement

26th Jul 2018

Why didn't Facebook follow Disney's cultural lead?

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Disney Mickey Mouse

Engagement

29th Jun 2018

Opt-in vs opt-out consent: The CX considerations

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Tick phone

Engagement

25th Jun 2018

Lessons from WHSmith's High Street shame

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Thumb down WH Smith

Engagement

8th Sep 2021

Branded experiences: How to align CX & marketing

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Aligning marketing CX

Engagement

1st Jun 2018

Why Ryanair's CX will never match Amazon's

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Paper plane

Customer experience management

10th May 2018

How to get higher engagement & fewer unsubscribes

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Customer experience management

16th May 2018

The CX benefits of understanding the 'two selves'

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Engagement

23rd May 2018

Infographic: How tech can make brands more human

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Robot human

Engagement

30th Jan 2018

Sponsored

5 ways great companies take action on feedback

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Step by step

Engagement

3rd Sep 2021

4 qualities consistently found in CX superstars

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microscope science customer experience

Engagement

22nd May 2018

Why CX can't be owned by service or marketing

by

Stop customer experience

Engagement

6th Apr 2018

How Siemens improved CX with better staff culture

by

Collaboration employee relationships

Engagement

30th Apr 2018

How to operationalise and simplify journey mapping

by

Road customer journey map

Engagement

13th Apr 2018

Why many CX professionals are irresponsible

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Tree irresponsible CX

Engagement

27th Mar 2018

Infographic: Customer journey mapping hints & tips

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Journey map

Engagement

14th May 2021

Interview questions CX manager candidates must ask

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job interview

Engagement

12th Oct 2021

Do businesses understand what CX teams do?

by

Ebenezer Banful

Customer experience confusion confused

Big data

9th Mar 2018

Smart devices need smart customer strategies

by

Peter Dorrington

Engagement

12th Mar 2018

Why conventional CX is just service-in-disguise

by

Fake

Engagement

1st Mar 2018

Customer delight doesn’t pay

Engagement

8th Mar 2018

CCOs: How to improve CX in just 90 days

by

Breaking through walls

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