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Resources
Events & webinars
CX Leader of the Year
Experience
Engagement
Engagement
4th Apr 2019
Study reveals secrets of CX leadership recruitment
3rd Apr 2019
Blog
Differentiate your CX with emotional connections
By
Peter Dorrington
European Director of Customer Insights
1st Apr 2019
Blog
This week in CX: Apple, WOW air & British Airways
By
James Dodkins
Customer Experience Rockstar
29th Mar 2019
2 comments
3 critical things successful CX leaders get right
14th May 2019
1 comment
Research reveals the CX disconnect damaging brands
22nd May 2019
1 comment
Customer engagement in the subscription economy
26th Mar 2019
Blog
Engagement in the age of short attention spans
By
Glenn Fisher
Author, Speaker & Copywriter
26th Mar 2019
Ten personalisation tactics
26th Apr 2019
Lessons from the best/worst-rated brands for CSAT
7th Mar 2019
Employee & customer satisfaction aren't related
4th Mar 2019
Blog
This week in CX: Clean Energy, Microsoft & Tesla
By
James Dodkins
Customer Experience Rockstar
8th Mar 2019
1 comment
Society v tech: What's driving CX innovation?
27th Feb 2019
Surfacing hidden patterns from your CX data
25th Feb 2019
Blog
This week in CX: Ikea, Nike and Samsung
By
James Dodkins
Customer Experience Rockstar
25th Feb 2019
4 comments
What are the 3 limitations of customer-centricity?
21st Feb 2019
Blog
How AI is writing the future of CX
By
Tiffany Carpenter
Head of Customer Intelligence
22nd Feb 2019
Blog
3 key contributors to fragmented customer journeys
By
D.Guarnaccia
Chief Product Officer
20th Feb 2019
Blog
3 ways to overcome fragmented customer journeys
By
D.Guarnaccia
Chief Product Officer
18th Feb 2019
Blog
This week in CX: Lufthansa, JPMorgan & Amazon
By
James Dodkins
Customer Experience Rockstar
12th Feb 2019
Blog
The 243-year-old CX lessons that you must know
By
TomHuxtable
8th Feb 2019
1 comment
Customer journeys the biggest barrier to CX
6th Mar 2019
Are you selling 'stuff' or selling experiences?
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