Customer experience management

Customer comms' role in digital transformation

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Engagement

CX is disappointing - can the ITIL framework help?

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Customer experience management

How to get buy-in from diverse customer groups

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Engagement

Hyper-personalisation: The future of CX?

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astronaut
Engagement

Customer experience management: It takes a village

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Teamwork
Engagement

How to turn statistics into a visual CX roadmap

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Engagement

Why has CX become over-complicated?

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complicated
Engagement

Panel discussion: The role of empathy in CX

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Empathy roundtable
Engagement

New MyC study: The changing face of CX leadership

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changing face
Engagement

The 4 most common journey mapping activation gaps

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mind the gap
Engagement

COMING SOON: Season 2 of the CX Leader Sessions

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sessions
Artificial intelligence

Better support with the virtual insurance agent?

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Engagement

Why there's a CX empathy gap and how to close it

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Engagement

The unspoken hard truths of CX leadership

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Hard truth
Personalisation

How design thinking & tech will enhance travel CX

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Engagement

6 popular ways to drive proactive engagement

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proactive customer engagement
Contact centres

Can Conversational AI make CX more empathetic?

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Engagement

Is your CX programme seen as soft and fluffy?

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Dog Cat cx leader
Engagement

Why the next wave of CX innovation is imminent

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cx innovation
CX job of the week

CX job vacancy of the week: Persimmon Homes

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Engagement

Steakhouse chain is wrong to have a beef with CCOs

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Bloomin Brands Outback Steakhouse has got beef
Engagement

Why experience isn't key to great CX leadership

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CX job of the week

CX job vacancy of the week: Deliveroo

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Engagement

How digital CX turned GBM into a unicorn

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Unicorn
Engagement

CX and marketing automation - separated at birth?

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twins
Customer experience management

Brands should pay attention to how their UX sounds

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Engagement

5 things you can do to improve CX for $5 or less

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Money waste training
Customer experience management

The colossal role CX plays in crypto

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Engagement

The inconvenient truth about insurance claims & CX

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Insurance claim
Engagement

S3 e3: CX leadership, importance of predictability

Sri Safitri, CX Leader of the Year 2021
Engagement

5 rules for managing B2B customer experiences

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5 golden rules for B2B CX
Engagement

How the world's best CX leaders engage employees

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Cheering leader

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