Loyalty

The concept of loyalty has changed. We have more jobs in our lifetimes than our parents, we change banks and service providers at the flick...
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The new Customer Experience Excellence Centre (CEEC) report from KPMG Nunwood has shed light on the gulf between UK and US brands, while...
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The success of a loyalty programme relies on on-going engagement with existing and potential customers, so it’s no surprise that social...
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We'll be discussing the United passenger ejection for years , the incident was that bad. Worse, it was unnecessary. Circumstances were...