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Customer Experience Rockstar, James Dodkins, gives us his weekly round-up of the past seven day’s happenings in the wonderful world of...
11th Mar 2019
6
What is 'extreme experience' and why is it a superior way to drive commercial performance and consumer experience than traditional customer...
8th Mar 2019
From driving action from map findings, to engaging stakeholders, we solve the biggest customer journey mapping challenges. In the latest in...
4th Mar 2019
2
How do you ensure your CX programme reflects the fact that some customers are more important than others? “When all customers are important...