Loyalty

Loyalty

Advice and insights about the factors influencing customer loyalty.
Loyalty

Will Boots' loyalty programme changes be popular?

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Boots
Loyalty

How to increase prices without losing customers

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ROI CX
Loyalty

Reimagining CX: Avon's Gianfranco Cuzziol

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Avon International
Loyalty

7 questions that only 10% of CX leaders can answer

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Customer insight questions
Loyalty

Reimagining CX: Boots CMO Pete Markey

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Boots
Loyalty

How to manage CX in a bear market

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Any Answers comment Icon 1
Bear
Loyalty

Companies never read feedback, customers complain

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Any Answers comment Icon 2
Not listening
Loyalty

How a CX transformation can save Southwest

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Southwest
Loyalty

The new skills customer success teams must acquire

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Brain
Loyalty

Don't panic! The CX advantages of a recession

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CX advantages of a recession: Closeup of Sad Woman
Customer satisfaction

How businesses can level up their CX game

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Blog image, notepad with pen
Loyalty

Controlling CX chaos in 2023

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change
Loyalty

The stats that shook the CX world in 2022

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Statistics
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Resources

Toolkit
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Customer service automation for online businesses

Your how-to guide to customer service for businesses who sell online

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Ebook
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CX Leader of the Year 2022 winners' book

CX trailblazers
Research
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Research: Profiling the skills/roles of CX bosses

CX leader research
Ebook
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How Foot Locker created personalised experiences

Footlocker
Loyalty

Why it's time for brands to put loyalty on pause

by
Pause
Loyalty

Customer trust tumbling amidst economic turmoil

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Economy
Loyalty

Is loyalty impacted by the cost-of-living crisis?

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How is the cost-of-living crisis impacting consumer loyalty? - Cash Register
Customer experience management

How CPG brands can navigate economic challenges

by
Blog image, notepad with pen
Loyalty

Customer loyalty tips in the cost-of-living crisis

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cost of living
Loyalty

How to foster a customer-first company culture

by
Culture
Loyalty

Customers demand brands absorb rising costs

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Cost-of-living crisis: Two Men Pulling on a Dollar Sign
Customer experience management

How energy firms can save customer relationships

by
Blog image, notepad with pen

Brand news

View more brand news

The latest news and announcements from solution providers in the CX market

Product announcements, company updates, industry research and news from our directory of 100+ customer experience technology providers and consultancies.

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CallMiner

The Ultimate Customer Loyalty Handbook

callm
Calabrio

Calabrio: Consumers Judge on Customer Service

Calabrio Mono
ImprintCX

Announcing Next Generation CX design firm

imprintcx
TTEC

TTEC EMEA Win 2 Customer Centricity Awards

tteclogo
Loyalty

Customer relationship costs vs benefits - revealed

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Measuring value
Loyalty

Emotional attachment is the key to customer growth

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Emotional attachment
Loyalty

Customer-centricity is too costly and disruptive

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Costly
Loyalty

How to measure how much your customers trust you

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Any Answers comment Icon 1
Handshake hire journey manager
Loyalty

A fifth of brands have let CX quality slide

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chart cx index
Loyalty

"Understanding customers doesn't have to be hard"

Craig Antonucci, Autocar Trucks
Loyalty

Poor CX leaders use NPS - but NPS isn't the issue

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Question
Loyalty

What Netflix’s customer crisis teaches us about CX

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Any Answers comment Icon 1
Netflix
Loyalty

WATCH NOW: What’s gone wrong with the CX world?

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What's gone wrong with the CX world?
Loyalty

Exceptional CX is your greatest asset vs inflation

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CX ROI money
Loyalty

Why is customer satisfaction at a 17-year low?

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Chart emotion intensity
Loyalty

How do you design CX for high-value customers?

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Design

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