Loyalty

Loyalty

Advice and insights about the factors influencing customer loyalty.
Loyalty

Elevating LGBTQ+ customer and employee experiences

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Rainbow on recycled paper craft background effect
Loyalty

Meet MyCustomer's new editor

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Any Answers comment Icon 1
Sabine Groven Headshot
Loyalty

How to truly differentiate your CX programme

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Stormy sea with a seagull
Whitepaper
Sponsored

Creating loyal customers starts with you

loyalty New
Loyalty

WATCH NOW: CX & the cost-of-living crisis

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cost of living
Loyalty

Will Boots' loyalty programme changes be popular?

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Boots
Loyalty

How to increase prices without losing customers

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ROI CX
Loyalty

Reimagining CX: Avon's Gianfranco Cuzziol

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Avon International
Loyalty

7 questions that only 10% of CX leaders can answer

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Customer insight questions
Loyalty

Reimagining CX: Boots CMO Pete Markey

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Boots
Loyalty

How to manage CX in a bear market

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Bear
Loyalty

Companies never read feedback, customers complain

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Any Answers comment Icon 2
Not listening
Loyalty

How a CX transformation can save Southwest

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Southwest
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Resources

Research
Sponsored

CX leadership in an uncertain ecomomy

150 senior CX professionals were surveyed to understand how CX strategies are adapting to global economic pressures.

CX leadership in an uncertain economy
Ebook
Sponsored

How to enter CX Leader of the Year 2023

CXLOTY brochure
Research
Sponsored

Customer journey mapping research report

Journey mapping
Research
Sponsored

Research report: The role of employee voice in CX

CX
Research
Sponsored

The future of customer experience in retail

front cover
Loyalty

The new skills customer success teams must acquire

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Brain
Loyalty

Don't panic! The CX advantages of a recession

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CX advantages of a recession: Closeup of Sad Woman
Customer satisfaction

How businesses can level up their CX game

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Blog image, notepad with pen
Loyalty

Controlling CX chaos in 2023

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change
Loyalty

The stats that shook the CX world in 2022

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Statistics
Loyalty

Why it's time for brands to put loyalty on pause

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Pause
Loyalty

Customer trust tumbling amidst economic turmoil

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Economy
Loyalty

Is loyalty impacted by the cost-of-living crisis?

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How is the cost-of-living crisis impacting consumer loyalty? - Cash Register

Brand news

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The latest news and announcements from solution providers in the CX market

Product announcements, company updates, industry research and news from our directory of 100+ customer experience technology providers and consultancies.

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CallMiner

How to get data-driven personalisation right

callm
InMoment

Supercharge Your Customer Lifetime Value

logo
CallMiner

The Ultimate Customer Loyalty Handbook

callm
Calabrio

Calabrio: Consumers Judge on Customer Service

Calabrio Mono
Customer experience management

How CPG brands can navigate economic challenges

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Blog image, notepad with pen
Loyalty

Customer loyalty tips in the cost-of-living crisis

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cost of living
Loyalty

How to foster a customer-first company culture

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Culture
Loyalty

Customers demand brands absorb rising costs

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Cost-of-living crisis: Two Men Pulling on a Dollar Sign
Customer experience management

How energy firms can save customer relationships

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Blog image, notepad with pen
Loyalty

Customer relationship costs vs benefits - revealed

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Measuring value
Loyalty

Emotional attachment is the key to customer growth

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Emotional attachment
Loyalty

Customer-centricity is too costly and disruptive

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Costly
Loyalty

How to measure how much your customers trust you

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Any Answers comment Icon 1
Handshake hire journey manager
Loyalty

A fifth of brands have let CX quality slide

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chart cx index
Loyalty

"Understanding customers doesn't have to be hard"

Craig Antonucci, Autocar Trucks
Loyalty

Poor CX leaders use NPS - but NPS isn't the issue

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Question

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