How to map a customer journey that improves customer retentionby
Organisations often think that their internal process and the customer's experience are the same - but they are very different, says Colin Shaw.
Colin is Founder & CEO of Beyond Philosophy LLC who help organizations grow by improving their Customer Experience and identifying hidden unmet needs. As a result, the Financial Times selected Beyond Philosophy LLC, as one of the best management consultancies for the last two years.
- Colin is recognized by LinkedIn as one of the ‘ ...