Infographic: Customer acquisition vs retention costs

Neil Davey
Managing editor
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A common stat rattled off by marketing experts is the fact that it costs five times as much to attract a new customer, than to keep an existing one. A compelling case for investing in customer retention. 

With that in mind, this infographic from Invesp examines customer retention in more detail, and demonstrates why the figures stack up in favour of investing more in retention. 

[Click to enlarge]



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