Infographic: Is your social customer service team ready for Black Friday?
27th Nov 2014
Deputy Editor of MyCustomer.com
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It's reported that 77.8% of customers are less likely to make a purchase decision from a brand if they see unanswered customer complaints over social media. With support requests expected to balloon during the 2014 holiday season, this infographic from Conversocial explains why getting your social customer service processes in place right now could be so important.