Share this content

Richard Owen, Satmetrix: Social media is promoting the NPS cause

22nd Jun 2012
Share this content

At the recent Gartner Customer Strategies & Technologies Summit in London, caught up with Richard Owen, president & CEO of Satmetrix, to talk about the impact of social media on Net Promoter Score strategies, and the launch of the new SparkScore measure for the social web, and how SparkScore and NPS dovetail.

Replies (0)

Please login or register to join the discussion.

There are currently no replies, be the first to post a reply.