Loyalty

How to foster a customer-first company culture

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Culture
Loyalty

Customers demand brands absorb rising costs

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Cost-of-living crisis: Two Men Pulling on a Dollar Sign
Customer experience management

How energy firms can save customer relationships

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Blog image, notepad with pen
Loyalty

Customer relationship costs vs benefits - revealed

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Measuring value
Loyalty

Emotional attachment is the key to customer growth

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Emotional attachment
Loyalty

Customer-centricity is too costly and disruptive

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Costly
Loyalty

How to measure how much your customers trust you

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Any Answers comment Icon 1
Handshake hire journey manager
Loyalty

A fifth of brands have let CX quality slide

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chart cx index
Loyalty

"Understanding customers doesn't have to be hard"

Craig Antonucci, Autocar Trucks
Loyalty

Poor CX leaders use NPS - but NPS isn't the issue

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Question
Loyalty

What Netflix’s customer crisis teaches us about CX

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Any Answers comment Icon 1
Netflix
Loyalty

WATCH NOW: What’s gone wrong with the CX world?

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What's gone wrong with the CX world?
Loyalty

Exceptional CX is your greatest asset vs inflation

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CX ROI money
Loyalty

Why is customer satisfaction at a 17-year low?

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Chart emotion intensity
Loyalty

How do you design CX for high-value customers?

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Design
Report
Sponsored

The digital empathy report 2022

Anthrolytics
Loyalty

How to stop inflation from killing your CX

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ROI CX
Loyalty

High-impact customers are the next evolution in CX

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Impact
Loyalty

Why it's time to reset our loyalty expectations

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Any Answers comment Icon 1
Heart
Personalisation

How to keep customers even when loyalty is dead

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Blog image, notepad with pen
Loyalty

Lessons from brands prospering during the pandemic

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Elon
Loyalty

How accurate were 2021's CX predictions?

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predictions
Loyalty

CX competence grows but confidence stalls - study

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CX confidence
Loyalty

Is brand purpose a bunch of crap?

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Any Answers comment Icon 6
crap
Loyalty

How do you fire a customer?

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Any Answers comment Icon 1
Fired
Loyalty

5 rules for building a customer experience team

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Team culture customer
Loyalty

Are customer relationships a waste of time?

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Waste of time
Loyalty

How to win budget for your customer success team

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Cash money
Loyalty

6 CX trends uprooting 2022 planning

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Any Answers comment Icon 2
Puzzle
Loyalty

How the world's best CX leaders address empathy

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Any Answers comment Icon 1
empathy
Loyalty

Is customer experience dying and can it be saved?

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Any Answers comment Icon 1
is cx dead
Loyalty

S3 Ep 2: Peloton, the addictive experience dilemma

Addictive experience

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