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Experience
Loyalty
Loyalty
14th Jan 2019
4 comments
5 ways CX management will change in 2019
30th Nov 2018
CXC EU 2018: How FS firms are redesigning CX
21st Nov 2018
The 6 core capabilities of customer-centricity
26th Oct 2018
How customer interfaces are saving brands
17th Oct 2018
9 comments
Forget NPS - measure customer needs instead
28th Sep 2018
Blog
CX: The battleground for retailers' futures
By
Oliver Guy Software AG
Global Industry Director at Software AG
21st Sep 2018
The perils of changing a popular loyalty programme
24th Oct 2018
What can retail teach us about emotional loyalty?
5th Sep 2018
1 comment
Infographic: Customer churn costing billions
6th Sep 2018
Why financial services cannot restore trust
13th Aug 2018
Cultivating customer loyalty
6th Aug 2018
What Abraham Maslow teaches us about CX
19th Jul 2018
When should you apologise to a customer?
8th May 2018
Lessons in caring customer policies from Mercedes
27th Apr 2018
How TSB can restore customer trust
20th Apr 2018
How Facebook's scandal revealed CX's future
29th Mar 2018
2 comments
3 ways retailers can prove the ROI of CX
10th Jan 2018
2018: Retailers focused on service-led strategies
6th Dec 2017
3 ways to increase revenue through CX improvements
6th Dec 2017
5 examples of mobile's value to loyalty programmes
24th Nov 2017
How mobile is redefining loyalty
20th Nov 2017
Infographic: Who are the banks leading CX?
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