Loyalty

Loyalty

What were 2014’s biggest customer service trends?

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Loyalty

6 ways to retain a customer for life, not just...

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Loyalty

Theorising the pursuit of loyalty in the age of...

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Loyalty

How (not) to lose friends and alienate people:...

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Loyalty

Infographic: Is your social customer service...

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Net Promoter Score (NPS)

NPS in the NHS

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Loyalty

Do loyalty schemes fail to capture Generation Y...

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Loyalty

Why mobile app loyalty schemes aren’t...

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Loyalty

Five reasons customer loyalty is decreasing -...

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Loyalty

Forget the Aldi pricing strategy, the real...

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Loyalty

Consumers can only feel genuine loyalty for...

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Loyalty

What's more important – retention or acquisition?

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Loyalty

As Barclaycard acquires The Logic Group – are...

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Loyalty

Customer loyalty programmes: How can we resolve...

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Loyalty

94% of consumers join loyalty schemes, less...

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Loyalty

Reimagining customer relationships: What is...

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Loyalty

Should you reward staff for acquiring new...

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Loyalty

Loyalty ‘platforms’ set to replace loyalty cards?

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Loyalty

Are discounting discrepancies killing customer...

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Loyalty

Is engagement the key to banks halting customer...

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Loyalty

The art of measuring a customer's lifetime value

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Loyalty

Customer loyalty programmes: The ultimate guide

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Loyalty

Retailers advised to start exploring customers'...

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Loyalty

How is service design influencing the customer...

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Loyalty

How to deliver a premium customer experience in...

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Loyalty

Brands blasted for prioritising new customers...

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Loyalty

Infographic: Why the customer journey just got...

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Loyalty

In with the old, out with the new: Customer...

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MyCustomer: The customer loyalty guide

Loyalty

Infographic: What makes marketing trustworthy?

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Loyalty

The five key principles of an effective...

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Loyalty

Customer loyalty management: The three...

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