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Customer experience
Loyalty
Loyalty
Data-driven marketing
10th Mar 2020
Delivering personalised CX with loyalty programmes
by
Brad Davis
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Customer experience management
2nd Mar 2020
Customer experience in the insurance industry
by
RobFaulkner_SoftwareSolved
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Loyalty
21st Feb 2020
Do your CSR plans meet customer expectations?
by
Cath Everett
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1
Customer experience management
21st Feb 2020
3 CX predictions for 2020 that didn't quite happen
by
nickmasonturtl
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Loyalty
10th Jan 2020
4 factors that will reshape CX roles in 2020
by
Chris Ward
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2
Loyalty
13th Jan 2020
7 elements that will make or break your CX in 2020
by
Chris Daffy
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1
Customer experience management
13th Dec 2019
CX job vacancy of the week: Mindspace
by
Chris Ward
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Loyalty
9th Dec 2019
Did science & soft skills save CX from stagnation?
by
Chris Ward
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2
Loyalty
11th Dec 2019
MyCustomer's 10 most popular blog posts of 2019
by
Neil Davey
Loyalty
5th Dec 2019
MyCustomer's 10 most popular articles of 2019
by
Neil Davey
Loyalty
27th Nov 2019
20 years of the experience economy
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Loyalty
25th Nov 2019
Shocking stats that shook the CX world this year
by
Neil Davey
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1
Loyalty
18th Nov 2019
Should staff bonuses be tied to NPS?
by
Stacy Sherman
Loyalty
13th Dec 2019
Four CX lessons from The Airbnb Way
by
Colin Shaw
Social customer service
22nd Oct 2019
How being social will build consumer trust
by
Simon Brennan
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Loyalty
23rd Oct 2019
Lessons from RICOH Canada's CX journey
by
Colin Shaw
Loyalty
24th Oct 2019
The benefits of not saying sorry to customers
by
Seanomeara
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2
Loyalty
3rd Oct 2019
6 commonalities of customer experience leaders
by
Neil Davey
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1
Loyalty
23rd Sep 2019
Why NPS, CES & CSAT can't measure customer success
by
Sampson Lee
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4
Loyalty
20th Sep 2019
How to support customers' need for uniqueness
by
Dr Alain Briancon
Loyalty
30th Aug 2019
Five must-read books to improve your CX skills
by
Jeanne Bliss
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1
Loyalty
6th Aug 2019
What is the 'crack of doubt' and how to counter it
by
Joe Macleod
Customer experience management
16th Jul 2019
Build deeper relationships with banking customers
by
Neil Russell-Smith
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Loyalty
15th Jul 2019
How adored brands satisfy customer emotions
by
Richard McLeod
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1
Loyalty
17th Jul 2019
Change customer behaviour: Penalise vs incentivise
by
Amy Scott
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4
Loyalty
5th Jul 2019
How freemium offers can avoid ending with bad CX
by
Joe Macleod
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5
Advocacy
27th Jun 2019
Putting digital loyalty into context
by
Comarch
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Loyalty
7th Jun 2019
Why is the departing customer an ignored persona?
by
Joe Macleod
Loyalty
24th Jul 2019
What CX strategies will succeed in an AI future?
by
Steven Van Belleghem
Loyalty
3rd Jun 2019
How your CX improvements can outpace your rivals'
by
Chris Daffy
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1
Loyalty
28th May 2019
When to assess the maturity of your CX programme
by
Chris Ward
Customer experience management
16th May 2019
The top five CX trends for you to tackle
by
PhilDur
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