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Customer experience
Loyalty
Loyalty
18th Feb 2019
How to measure & manage customer success managers
by
Neil Davey
Customer experience management
11th Feb 2019
This week in CX: Netflix, AT&T & Coca-Cola
by
James Dodkins
Blog image, notepad with pen
Loyalty
24th Jan 2019
Should you hire a customer success manager?
by
Neil Davey
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2
Customer experience management
22nd Jan 2019
CX: What's hot! What's not! What's next?!
by
Sampson Lee
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Loyalty
14th Jan 2019
5 ways CX management will change in 2019
by
Neil Davey
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4
Loyalty
30th Nov 2018
CXC EU 2018: How FS firms are redesigning CX
by
Paul Laughlin
Loyalty
21st Nov 2018
The 6 core capabilities of customer-centricity
by
Damian Kernahan
Loyalty
26th Oct 2018
How customer interfaces are saving brands
by
Steven Van Belleghem
Loyalty
17th Oct 2018
Forget NPS - measure customer needs instead
by
Stephen Hewett
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9
Customer experience management
28th Sep 2018
CX: The battleground for retailers' futures
by
Oliver Guy Software AG
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Loyalty
21st Sep 2018
Sponsored
The perils of changing a popular loyalty programme
by
Lauren Hogg
Loyalty
24th Oct 2018
What can retail teach us about emotional loyalty?
by
Andrew Smith
Loyalty
5th Sep 2018
Infographic: Customer churn costing billions
by
Neil Davey
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1
Loyalty
6th Sep 2018
Why financial services cannot restore trust
by
Guest Contributor
Loyalty
26th Nov 2021
What Abraham Maslow teaches us about customers
by
G. David Dodd
Loyalty
26th Jan 2022
When should staff apologise to a customer?
by
Jeremy Watkin
Loyalty
8th May 2018
Lessons in caring customer policies from Mercedes
by
Jeanne Bliss
Loyalty
27th Apr 2018
How TSB can restore customer trust
by
Neil Davey
Loyalty
20th Apr 2018
How Facebook's scandal revealed CX's future
by
Colin Shaw
Loyalty
29th Mar 2018
Sponsored
3 ways retailers can prove the ROI of CX
by
Lindsay Sykes
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2
Loyalty
10th Jan 2018
2018: Retailers focused on service-led strategies
by
Chris Long
Whitepaper
Sponsored
3 ways to increase revenue through CX improvements
Loyalty
6th Dec 2017
5 examples of mobile's value to loyalty programmes
by
Lauren Hogg
Whitepaper
Sponsored
How mobile is redefining loyalty
Loyalty
20th Nov 2017
Infographic: Who are the banks leading CX?
by
Neil Davey
Loyalty
17th Nov 2017
A value-led approach to handling a brand crisis
by
Alex Willmott
Loyalty
30th Oct 2017
Should the Peak-End rule influence your CX design?
by
Colin Shaw
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1
Loyalty
29th Sep 2017
Have B2B companies lost control of CX?
by
Mark Gaylard
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1
Whitepaper
Sponsored
What the IoT means for loyalty marketers
Loyalty
11th Oct 2017
How to aggravate customer pain for commercial gain
by
Sampson Lee
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5
Loyalty
22nd Sep 2017
Why TK Maxx and IKEA are thriving on painful CX
by
Neil Davey
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6
Loyalty
21st Sep 2017
Study: Ethics and customer retention are linked
by
Christopher Cullen
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