Loyalty | MyCustomer

Loyalty

5th Sep 2017

Infographic: How to win trust and loyalty in 2017

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heart

Loyalty

1st Sep 2017

Sponsored

How analytics can drive loyalty programme success

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Eye data

Loyalty

2nd Aug 2017

Infographic: Are customers becoming loyal again?

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Heart

Loyalty

1st Aug 2017

Sponsored

3 proven steps to make your loyalty programme fail

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Mateusz Skowronek

Failure

Loyalty

15th Jul 2020

How to avoid the traps of CX measurement

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Bear trap CX measurement

Loyalty

29th Jun 2017

Customers happy to invest money & data for good CX

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money

Loyalty

16th Jun 2017

How to create a top CX in just 3 steps

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Steven Van Belleghem

Steps

Loyalty

6th Jun 2017

Infographic: How to boost loyalty scheme numbers

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Customer loyalty

Loyalty

19th May 2017

Do UK or US brands deliver best CX?

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Boxing

Loyalty

10th May 2017

Sponsored

Is social data integral to customer loyalty?

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Loyalty

27th May 2020

Perceived value is key to CX - can it be measured?

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Glasses money

Loyalty

19th Apr 2017

Sponsored

How to buy gamification for the contact centre

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Małgorzata Kendziorek

Buyers guide

Loyalty

13th Apr 2017

Why brands like United think CX is irrelevant

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Bandaged man

Loyalty

4th Apr 2017

Infographic: Customer retention vs acquisition

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retention

Loyalty

10th Apr 2017

Brand purpose: More important in the digital age?

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Guest Contributor

Loyalty

5th Apr 2017

How successful brands make their customers sweat

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Sweat

Loyalty

31st Mar 2017

Stop trying to eliminate customer effort!

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Effort

Loyalty

24th Mar 2017

Infographic: Customer acquisition/retention costs

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money_trap

Loyalty

24th Apr 2020

Brands must embrace the F word to improve service

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Michael Hinshaw

Cover mouth failure customer service

Loyalty

17th Mar 2017

Why British Gas doesn't need a loyalty programme

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Heart bin

Loyalty

27th Jul 2020

How CX pros can make themselves indispensable

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Heroes

Loyalty

4th Jun 2019

Assessing the customer-centricity of your leaders

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Kim MacGillavry and Alan Wilson

Binoculars customer experience vision

Loyalty

23rd Feb 2017

Study finds 5 experiences driving customer loyalty

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Heart loyalty

Loyalty

28th Feb 2017

Are CX professionals facing the axe?

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Axe

Loyalty

3rd Apr 2019

Assessing your company's customer-centric vision

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Kim MacGillavry and Alan Wilson

Eye data

Loyalty

3rd Feb 2017

4 CX conundrums that service leaders must crack

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Question hammer

Loyalty

1st Feb 2017

Study reveals the pillars of customer-centricity

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stars

Loyalty

30th Jan 2017

Infographic: 6 stats to help secure CX investment

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Value money

Loyalty

19th Mar 2019

How the CEM maturity model steers CX programmes

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customer experience evolution

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