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Customer experience
Loyalty
Loyalty
Loyalty
27th May 2020
Perceived value is key to CX - can it be measured?
by
Seth Grimes
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2
Whitepaper
Sponsored
Drive revenue by managing customer lifestyle value
Loyalty
19th Apr 2017
Sponsored
How to buy gamification for the contact centre
by
Małgorzata Kendziorek
Loyalty
13th Apr 2017
Why brands like United think CX is irrelevant
by
Seth Grimes
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2
Loyalty
4th Apr 2017
Infographic: Customer retention vs acquisition
by
Neil Davey
Loyalty
10th Apr 2017
Brand purpose: More important in the digital age?
by
Guest Contributor
Loyalty
5th Apr 2017
How successful brands make their customers sweat
by
Sampson Lee
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9
Loyalty
31st Mar 2017
Stop trying to eliminate customer effort!
by
Sampson Lee
Loyalty
24th Mar 2017
Infographic: Customer acquisition/retention costs
by
Neil Davey
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1
Loyalty
24th Apr 2020
Brands must embrace the F word to improve service
by
Michael Hinshaw
Loyalty
17th Mar 2017
Why British Gas doesn't need a loyalty programme
by
Simon Spyer
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2
Loyalty
27th Jul 2020
How CX pros can make themselves indispensable
by
Sampson Lee
Loyalty
4th Jun 2019
Assessing the customer-centricity of your leaders
by
Kim MacGillavry and Alan Wilson
Loyalty
23rd Feb 2017
Study finds 5 experiences driving customer loyalty
by
Rachel Barton
Loyalty
28th Feb 2017
Are CX professionals facing the axe?
by
Jeanne Bliss
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4
Loyalty
3rd Apr 2019
Assessing your company's customer-centric vision
by
Kim MacGillavry and Alan Wilson
Loyalty
3rd Feb 2017
4 CX conundrums that service leaders must crack
by
Steven Walden
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2
Whitepaper
Sponsored
Banks: Stop making it hard to be your customer
Loyalty
1st Feb 2017
Study reveals the pillars of customer-centricity
by
Dave Clements
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1
Loyalty
30th Jan 2017
Infographic: 6 stats to help secure CX investment
by
Neil Davey
Loyalty
19th Mar 2019
How the CEM maturity model steers CX programmes
by
Neil Davey
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2
Loyalty
26th Jan 2017
Infographic: Examining the anatomy of a customer
by
Neil Davey
Loyalty
20th Jan 2017
Who are the kings of multichannel marketing?
by
Chris Ward
Loyalty
18th Jan 2017
Forrester reports correlation between CX & revenue
by
Neil Davey
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2
Loyalty
17th Jan 2017
Infographic: 7 small details to improve retail CX
by
Neil Davey
Loyalty
19th Jan 2017
Retail: 6 trends that could make or break the year
by
Neil Davey
Loyalty
11th Jan 2017
Loyalty programmes: Why it's time to change tact
by
Mateusz Skowronek
Loyalty
22nd Dec 2016
Sponsored
Loyalty tips from frequent flyer programmes
by
Julian Bonnett
Loyalty
14th Dec 2016
Sponsored
If your brand vanished, would your customers care?
by
Julian Bonnett
Whitepaper
Sponsored
Is delighting customers a waste of time and money?
Loyalty
22nd Feb 2019
How DHL built its CX programme & what we can learn
by
Neil Davey
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5
Loyalty
1st Dec 2016
CX success: Embrace the power of incrementalism
by
Michael Hinshaw
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