Loyalty

Loyalty

Assessing the customer-centricity of your leaders

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Binoculars customer experience vision
Loyalty

Study finds 5 experiences driving customer loyalty

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Heart loyalty
Loyalty

Are CX professionals facing the axe?

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Axe
Loyalty

Assessing your company's customer-centric vision

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Eye data
Loyalty

4 CX conundrums that service leaders must crack

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Question hammer
Whitepaper
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Banks: Stop making it hard to be your customer

Living the busy life
Loyalty

Study reveals the pillars of customer-centricity

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stars
Loyalty

Infographic: 6 stats to help secure CX investment

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Value money
Loyalty

How the CEM maturity model steers CX programmes

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customer experience evolution
Loyalty

Infographic: Examining the anatomy of a customer

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Anatomy
Loyalty

Who are the kings of multichannel marketing?

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Stat attack
Loyalty

Forrester reports correlation between CX & revenue

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Stat attack
Loyalty

Infographic: 7 small details to improve retail CX

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shopping basket
Loyalty

Retail: 6 trends that could make or break the year

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Shopping basket
Loyalty

Loyalty programmes: Why it's time to change tact

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Differentiate
Loyalty
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Loyalty tips from frequent flyer programmes

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Airline
Loyalty
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If your brand vanished, would your customers care?

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Loyalty
Whitepaper
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Is delighting customers a waste of time and money?

Woman running with balloons
Loyalty

How DHL built its CX programme & what we can learn

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Blueprint customer experience
Loyalty

CX success: Embrace the power of incrementalism

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Blocks steps build
Loyalty

How to become a 'customer intelligent' company

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Brain machine
Loyalty

Why your company isn't structured for CX

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Structure
Loyalty

Infographic: Why are leaders prioritising CX?

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Experience
Report
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How CX is shaping financial services compliance

SugarCRM
Loyalty
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3 deadly sins of the modern-day loyalty programme

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Deadlysins
Loyalty

More users discouraging telcos than recommending

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Stat attack
Customer experience management

Reviving the customer loyalty experience for the Mass Affluent Consumer

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Loyalty

How have banks repaired customer relationships?

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Piggy bank
Loyalty

MBA in Customer Love: Could you pass the 10 tests?

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MBA customer love
Marketing automation

The four attributes of customer loyalty pt 3: Contextual interaction

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Loyalty

Infographic: Why 2016 is the year of the customer

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Happy customer
Loyalty

How beacons can support your loyalty programme

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Heart phone

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