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5th Aug 2019
2 comments
How to use diary studies for customer insight
29th Jul 2019
1 comment
Can emotion be linked to business metrics?
5th Aug 2019
Blog
Improving CX with text analytics and emotion
By
Smitha Chunduri
EMEA Director, Analytics and Insights
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8th Aug 2019
1 comment
Is a metrics mindset undermining your CX?
26th Jun 2019
How semiotics can help us decode customer emotion
Trending
Loyalty
Why your company isn't structured for CX
Management
Is customer journey management now mainsteam?
Data
What Oracle & Salesforce news means for marketers
Sales performance
Building a sales performance management strategy
CRM
What is CRM? The beginner's guide to CRM
18th Jun 2019
Blog
Turn survey responses into actionable insight
By
Martin Powton
Marketing Manager
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