Voice of the Customer

Voice of the Customer

Best practices and new developments in the collection, analysis and use of customer feedback.
Culture

5 ways finserv firms can prepare for Consumer Duty

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Customer Data Platforms

CX design: How it creates experience improvement

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Customer emotion

How customers are coping in difficult times

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Voice of the Customer

Make customer advisory board meetings successful

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Customer advisory board
Voice of the Customer

How to build a customer advisory board

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Customer advisory board
Voice of the Customer

When listening to customers leads to $1M mistakes

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Customer listening
Complaints

Positive responses to complaints drive success

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Customer experience management

CX trends are no substitute for customer listening

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Voice of the Customer

Customer listening is your best long-term strategy

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Voice of the Customer

The power of problem-solving for CX professionals

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Customer curious
Voice of the Customer

NPS is still the best CX metric we have!

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first place
Voice of the Customer

Why customer complaints aren't taken seriously

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Angry
Voice of the Customer

Help! My NPS is failing! What should I do?

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Help
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Resources

Toolkit
Sponsored

Customer service automation for online businesses

Your how-to guide to customer service for businesses who sell online

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Ebook
Sponsored

CX Leader of the Year 2022 winners' book

CX trailblazers
Research
Sponsored

Research: Profiling the skills/roles of CX bosses

CX leader research
Ebook
Sponsored

How Foot Locker created personalised experiences

Footlocker
Voice of the Customer

Inclusive CX must be more than a moment in the sun

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Inclusive cx
Net Promoter Score (NPS)

NPS benchmark & industry trends in 2022

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Voice of the Customer

"Be prepared to challenge executives with insight"

Manuela Pifani
Voice of the Customer

Watch an emotional first CX Leader Session of 2022

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CX Leader Session 2022 InMoment
Customer experience management

Gain an edge in the automotive industry through CX

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Contact centre metrics

VoC within the contact centre

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Customer experience management

CX in financial services

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Research
Sponsored

Research: The changing face of CX leadership

research FC

Brand news

View more brand news

The latest news and announcements from solution providers in the CX market

Product announcements, company updates, industry research and news from our directory of 100+ customer experience technology providers and consultancies.

Read more
InMoment

Designing Inclusive and Accessible Experiences

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InMoment

InMoment Announces Reputation Management Solution

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Forsta

Forsta launches Digital Diaries mobile app

forsta
InMoment

InMoment Acquires ReviewTrackers

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Customer success

4 key CX stats you need to know for 2022

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Voice of the Customer

How to support vulnerable customers as costs rise

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coins
Voice of the Customer

Which is best: Good data or great surveys?

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Question mark
Voice of the Customer

Why measuring customer effort is not enough

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Customer effort
Voice of the Customer

How to dissuade customers from lying in surveys

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Lies
Voice of the Customer

CX programmes ignoring customer concerns - study

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Not listening
Voice of the Customer

How to surface customer expectations to steer CX

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Customer expectations
Voice of the Customer

Has the pandemic destroyed customer loyalty?

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boom
Voice of the Customer

How the world's best CX leaders approach VoE

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How the world's best CX leaders run their Voice of the Employee programme
Customer reviews

Sentiment is a make-or-break predictor of success

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Voice of the Customer

Why insight teams must have say on CX survey plans

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Customer insights surveys
Social listening

What to do if an online troll targets your brand

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