Voice of the Customer

Voice of the Customer

Best practices and new developments in the collection, analysis and use of customer feedback.
Voice of the Customer

Make customer advisory board meetings successful

by
Customer advisory board
Voice of the Customer

How to build a customer advisory board

by
Customer advisory board
Voice of the Customer

When listening to customers leads to $1M mistakes

by
Customer listening
Complaints

Positive responses to complaints drive success

by
Blog image, notepad with pen
Customer experience management

CX trends are no substitute for customer listening

by
Blog image, notepad with pen
Voice of the Customer

Customer listening is your best long-term strategy

by
Listening image
Voice of the Customer

The power of problem-solving for CX professionals

by
Any Answers comment Icon 1
Customer curious
Voice of the Customer

NPS is still the best CX metric we have!

by
Any Answers comment Icon 3
first place
Voice of the Customer

Why customer complaints aren't taken seriously

by
Angry
Voice of the Customer

Help! My NPS is failing! What should I do?

by
Any Answers comment Icon 1
Help
Voice of the Customer

Inclusive CX must be more than a moment in the sun

by
Inclusive cx
Net Promoter Score (NPS)

NPS benchmark & industry trends in 2022

by
Blog image, notepad with pen
Voice of the Customer

"Be prepared to challenge executives with insight"

Manuela Pifani
Subscribe to MyCustomer

Join our community of CX and service leaders

Be the first to receive the latest news, views, research and resources, as well as exclusive invites to events and webinars.

Resources

Ebook
Sponsored

Optimise your contact centre customer experience

Boost your contact centre with machine learning and analytics Modernise your customer experiences by introducing artificial intelligence and machine...

Improving_services_costs_thumbnail
Toolkit
Sponsored

The customer service-led growth playbook

Zowie_thumbnail
Report
Sponsored

CEM Maturity Model: Measure & improve your CX

CEM
Ebook
Sponsored

4 evaluation essentials for personalising service

4evaluation_essentials_thumbnail
Whitepaper
Sponsored

How to design and deliver customer journeys

mapping
Voice of the Customer

Watch an emotional first CX Leader Session of 2022

by
CX Leader Session 2022 InMoment
Customer experience management

Gain an edge in the automotive industry through CX

by
Blog image, notepad with pen
Contact centre metrics

VoC within the contact centre

by
Blog image, notepad with pen
Customer experience management

CX in financial services

by
Blog image, notepad with pen
Research
Sponsored

Research: The changing face of CX leadership

research FC
Customer success

4 key CX stats you need to know for 2022

by
Blog image, notepad with pen
Voice of the Customer

How to support vulnerable customers as costs rise

by
coins
Voice of the Customer

Which is best: Good data or great surveys?

by
Question mark

Brand news

View more brand news

The latest news and announcements from solution providers in the CX market

Product announcements, company updates, industry research and news from our directory of 100+ customer experience technology providers and consultancies.

Read more
Forsta

Forsta launches Digital Diaries mobile app

forsta
InMoment

InMoment Acquires ReviewTrackers

logo
Forsta

Forsta Receives 2022 Product of the Year Award

forsta
Opinyin

Opinyin brings CSAT survey app to Freshworks

Opinyin logo
Voice of the Customer

Why measuring customer effort is not enough

by
Any Answers comment Icon 2
Customer effort
Voice of the Customer

How to dissuade customers from lying in surveys

by
Lies
Voice of the Customer

CX programmes ignoring customer concerns - study

by
Any Answers comment Icon 1
Not listening
Voice of the Customer

How to surface customer expectations to steer CX

by
Customer expectations
Voice of the Customer

Has the pandemic destroyed customer loyalty?

by
boom
Voice of the Customer

How the world's best CX leaders approach VoE

by
How the world's best CX leaders run their Voice of the Employee programme
Customer reviews

Sentiment is a make-or-break predictor of success

by
Blog image, notepad with pen
Voice of the Customer

Why insight teams must have say on CX survey plans

by
Customer insights surveys
Social listening

What to do if an online troll targets your brand

by
Blog image, notepad with pen
Customer experience management

What teenagers teach us about customers

by
Blog image, notepad with pen
Report
Sponsored

How to drive change in the name of your customer

front cover
Report
Sponsored

CX trends report

front cover

Pages