Voice of the Customer

Shouting

Infographic: Are your employees being heard on CX?

Voice of the Customer
13th Feb 2019
Audit
Voice of the Customer
11th Feb 2019

How to conduct a CX audit

Voice of the Employee speak
Voice of the Customer
5th Feb 2019

Voice of the Employee: Engaging staff & customers

Typewriter review
Voice of the Customer
1st Feb 2019
4 comments

Do customers expect responses to bad reviews?

Customer
Voice of the Customer
29th Nov 2018

What do customers want?

26th Nov 2018
Blog

4 areas where VoC programmes need to change

By
Olivier Njamfa
Customer experience management

Popular resources

Voice of the customer
Voice of the Customer
25th Jan 2019

How to capture Voice of the Customer through staff

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Trending

18th Jan 2019

The role of relationship surveys in CX programmes

When requesting customer feedback, chances are you've conducted both transactional and relational studies. In this post, we assess the...
8th Jan 2019

Study reveals the role of employee voice in CX

New research from MyCustomer and Confirmit has revealed that Voice of the Employee (VoE) programmes can deliver dramatic improvements...
31st Dec 2018

The hospital that's a customer listening pioneer

How are Voice of the Customer programmes, customer rooms and customer journey theories applied in a not-for-profit environment, such as a...
14th Dec 2018

What makes a great customer feedback manager?

Great customer feedback programs need great leaders. Here's nine factors that make or break your pathway to greatness. Gathering customer...
Customer feedback
Voice of the Customer
5th Nov 2018
3 comments

When should you ask for customer feedback?

Culture
Voice of the Customer
19th Oct 2018

“Our feedback programme has changed our culture”

Voice of the Customer
Voice of the Customer
9th Oct 2018

How to encourage customer feedback

Money buyer's guide
Voice of the Customer
20th Sep 2018
2 comments

The 2018 VoC buyer's guide

Hush customer opinion
Voice of the Customer
19th Sep 2018

Why ignoring customer feedback can be a good thing

Microtargeting
Voice of the Customer
17th Sep 2018

The VoC Guide 2018: Best practices & case studies

Loudspeaker customer feedback
Voice of the Customer
13th Sep 2018

How to use customer feedback to improve your staff

Employee journey mapping blueprint
The complete guide to customer journey mapping
Voice of the Customer
3rd Sep 2018

Why employee journey mapping is essential to CX

customers
Voice of the Customer
29th Aug 2018

Key characteristics of a successful VoC program

Customer feedback loop
Voice of the Customer
14th Aug 2018

3 ways CX leaders are failing to close the loop

Walking in customers shoes
Voice of the Customer
13th Aug 2018

What's it like to walk in your customers' shoes?

Fake
Voice of the Customer
10th Aug 2018
2 comments

Infographic: Dealing with fake negative reviews