Voice of the Customer

Voice of the Customer

Best practices and new developments in the collection, analysis and use of customer feedback.
Blog
By
Smitha Chunduri
EMEA Director, Analytics and Insights
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5th Jul 2019
1
Four tips to build better surveys to give you results that represent what customers truly think, which gives your team the insights they...
31st May 2019
Social media has been rocked by scandals in recent years, from the revelations associated with Facebook’s affiliation with Cambridge...
23rd May 2019
In this extract from Rob Fitzpatrick's The Mom Test , we learn about a simple set of rules that allow you to craft questions for your...
17th May 2019
What new methods are there for making your customer surveys more innovative, and ultimately, more engaging? You’ve just finished a call to...