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11th Feb 2019
Before improving your CX, you must first understand your present strengths and weaknesses. So how do you audit your organisation's customer...
18th Jan 2019
When requesting customer feedback, chances are you've conducted both transactional and relational studies. In this post, we assess the...
31st Dec 2018
How are Voice of the Customer programmes, customer rooms and customer journey theories applied in a not-for-profit environment, such as a...
14th Dec 2018
Great customer feedback programs need great leaders. Here's nine factors that make or break your pathway to greatness. Gathering customer...