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Voice of the Customer
Best practices and new developments in the collection, analysis and use of customer feedback.
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17th Apr 2019
What can your brand do to fight fake reviews?
22nd Mar 2019
How behavioural science can help reveal emotions
1st Mar 2019
The legal case that wants to end fake reviews
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13th Feb 2019
Infographic: Are your employees being heard on CX?
5th Feb 2019
Blog
4 areas to perfect for a mature CX programme
By
Simon Fraser
Trending
Loyalty
How Southwest used behavioural science for CX
Engagement
Top-Rated in Employee Engagement and Customer Sati
Voice of the Customer
What can your brand do to fight fake reviews?
Engagement
9 sample customer journey maps to learn from
Channels
Should you follow Lush and quit social media?
Management
Why service staff avoid taking ownership
28th Feb 2019
4 guiding principles for CX metrics with meaning
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