Voice of the Customer

Voice of the Customer

Best practices and new developments in the collection, analysis and use of customer feedback.
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21st Oct 2019
Customer experience metrics like Net Promoter Score® (NPS®) clearly matter. NPS has gained a lot of traction in recent years and is now the...
14th Oct 2019
Net Promoter Score is the most widely-adopted system for managing customer feedback and improvement, used around the world in many cultures...
16th Oct 2018
Hello and welcome to the latest edition of the Connecting the Dots podcast from MyCustomer. My name is Chris Ward, and in this episode we’...
9th Oct 2019
With the help of Amy Scott, service design expert and founder of Sedulous , Claire Sporton, SVP of customer experience for Confirmit , and...
5th Aug 2019
Blog
By EMEA Director, Analytics and Insights