Voice of the Customer

Voice of the Customer

Best practices and new developments in the collection, analysis and use of customer feedback.
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13th Nov 2019
Against a backdrop of product commoditisation and concerns about the perils of price wars, the customer experience has emerged as the de...
15th Oct 2019
You’re collecting customer feedback. You’re combining it with other business data. You’re using the insights you create to drive decisions...
30th Oct 2019
1
In today’s digital-first-but-not-digital-only, customer-centric world, customer experience (CX) has quickly emerged as a critical...
28th Oct 2019
1
Such is the fight for home delivery dominance that, in the US, Walmart recently announced an ‘InHome’ service . For those not content with...