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Experience
Voice of the Customer
Voice of the Customer
19th Jun 2018
1
Customer & employee feedback - take our survey
7th Jun 2018
1
8 actions to simplify customer listening
15th May 2018
6
Why your customer feedback data isn't actionable
9th May 2018
Blog
Could voice UIs drive Voice of the Customer data?
By
Iain Millar
Managing Partner, Innovation
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18th Apr 2018
Have customer surveys become redundant?
16th Apr 2018
How Co-op created an award-winning VoC programme
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Management
6 steps to monitoring your customer service
Management
Help internal customers look after external ones
Management
The 20 funniest customer service stories
Management
The six elements of customer service evolution
Management
ESQi: Why is a 20-year-old service measure...
Management
How to develop empathy in your service staff
4th May 2018
1
Blog
Closing the loop: Turn feedback into action
By
Daniel Bakst
Social & Digital Marketing Associate
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Following more revelations about fraudulent customer reviews, how can your business benefit from online reviews without falling foul of the...
26th Apr 2018
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Any business with a VoC programme needs to have a set of metrics in place to maintain investment and demonstrate to employees that VoC isn’...
23rd Apr 2018
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Should you stop serving unprofitable customers?
Companies have a moral duty to support their front-line staff by giving them permission to refuse to serve customers who step over the line...
12th Apr 2018
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3rd Apr 2018
The 9 steps to designing a VoC programme
29th Mar 2018
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19th Mar 2018
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The future of VoC: Action & insight not feedback
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5th Jan 2018
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21st Dec 2017
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Does customer experience need in-house teams?
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