Voice of the Customer

Voice of the Customer

Best practices and new developments in the collection, analysis and use of customer feedback.

Customer reviews

30th Nov 2021

Sentiment is a make-or-break predictor of success

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Voice of the Customer

1st Dec 2021

Why insight teams must have say on CX survey plans

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Customer insights surveys

Social listening

17th Nov 2021

What to do if an online troll targets your brand

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Customer experience management

8th Nov 2021

What teenagers teach us about customers

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Voice of the Customer

6th Oct 2021

CX is growing - so why are customers unhappy?

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Angry customer

Voice of the Customer

20th Sep 2021

Should you offer bonuses for NPS improvements?

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Fist money

Customer experience management

5th Oct 2021

Customers are talking - but are brands listening?

by

Shellie Vornhagen

Customer emotion

2nd Sep 2021

Is your CX program relevant post-pandemic?

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Voice of the Customer

9th Jul 2021

Tips for before during & after customer interviews

by

Jeannie Walters

Customer interviews

Voice of the Customer

8th Jul 2021

Watch on-demand: How to thwart survey fatigue

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voc

Trending

Engagement

2nd Dec 2021

On-demand: How to respond to the megatrends in CX

Customer experience management is being influenced by several significant trends - but how should CX leaders respond?

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CX megatrends

Loyalty

7th Dec 2021

Is customer experience dying and can it be saved?

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is cx dead

Engagement

2nd Dec 2021

MyCustomer’s 10 most-read articles of 2021

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News

CRM

1st Nov 2010

Paul Greenberg: Social CRM? Really? REALLY?

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MyCustomer.com

Engagement

30th Jul 2018

9 sample customer journey maps to learn from

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Customer journey

Voice of the Customer

5th Jul 2021

Turn your data lake into a flow of insights

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data lake

Customer experience management

21st May 2021

How to manage VoC naysays

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Voice of the Customer

18th May 2021

Surveys are tanking - you can blame your customers

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Surveys

Customer experience management

9th Mar 2021

CX job vacancy of the week: FLEETCOR

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Customer experience management

4th Mar 2021

What does the future hold for CX?

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Natasha Ellis-Knight

Resources

Report

Sponsored

Voice of the contact centre consumer

Download this report for a deep dive into customers' views and expectations of contact centre services...

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Research

Sponsored

Improving empathy in customer service

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Report

Sponsored

Reputation management for mobile apps

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New

Ebook

Sponsored

Meet the 2021 customer experience trailblazers

Meet the 2021 customer experience trailblazers

New

Ebook

Sponsored

Customer Journey Orchestration: A practical guide

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Voice of the Customer

2nd Mar 2021

Podcast: The secrets to great customer feedback

Voice of the Customer

27th Jan 2021

Comparing VoC platforms for SMEs

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Listening image

Voice of the Customer

22nd Jan 2021

How Hitachi has engaged service staff during COVID

by

Christopher Brooks

customer experience action

Voice of the Customer

12th Feb 2021

Harnessing digital feedback for better online CX

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Digital feedback

Artificial intelligence

21st Dec 2020

Sponsored

Lessons from the 2020 malaise

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Voice of the Customer

14th Dec 2020

The CX trends set to characterise 2021

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Future of CX

Voice of the Customer

17th Nov 2020

VIRTUAL ROUNDTABLE TOMORROW: Make CSAT insightful

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Freshworks

Voice of the Customer

19th Nov 2020

Can sinking survey response rates be revived?

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Cover mouth failure customer service

Voice of the Customer

18th Nov 2020

How to avoid the dangers of CX dissonance

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Ricardo Saltz Gulko

Dissonance

Voice of the Customer

26th Oct 2020

Sponsored

How consumer behaviour change has affected retail

by

Jon Laurie-Beaumont

Delivery

Customer metrics

21st Oct 2020

Incorporating feedback into your business planning

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Voice of the Customer

8th Oct 2020

Podcast: How to restart your CX programme

Restart CX

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