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Resources
Events & webinars
CX Leader of the Year
Experience
Voice of the Customer
Voice of the Customer
Voice of the Customer
Best practices and new developments in the collection, analysis and use of customer feedback.
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18th Jun 2019
Blog
Turn survey responses into actionable insight
By
Martin Powton
Marketing Manager
31st May 2019
New study says social data is being undervalued
23rd May 2019
How The Mom Test can negate lying customers
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17th May 2019
How to make customer surveys a choice, not a chore
17th Apr 2019
What can your brand do to fight fake reviews?
Trending
Engagement
The ultimate guide to customer journey mapping
Engagement
Two strategies to serve customers' emotional needs
Engagement
9 sample customer journey maps to learn from
Engagement
Assessing how engaged your employees are
Management
What makes a successful CX leader?
22nd Mar 2019
How behavioural science can help reveal emotions
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