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Customer experience
Voice of the Customer
Voice of the Customer
Voice of the Customer
Best practices and new developments in the collection, analysis and use of customer feedback.
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9th Jan 2020
How to include frontline staff in your CX strategy
10th Dec 2019
Offboarding practices to prevent bad PR
3rd Dec 2019
Blog
How AI beats fake reviews
By
niveladrevuze
VP Engineering
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29th Nov 2019
How SmartestEnergy puts the spark into B2B CX
4th Dec 2019
How Addison Lee Group applied Sabio’s VoC solution
Trending
Management
Customer satisfaction levels “lowest in 5 years"
Engagement
Process mapping: Find the rules ruining your CX
Strategy
How FOMO causes a disconnect with your customers
Engagement
9 sample customer journey maps to learn from
9th Nov 2019
Blog
CX job vacancy of the week: Samsung Care
By
Chris Ward
Editor
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Popular resources
2nd Jan 2020
The difference between CX and customer feedback
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Against a backdrop of product commoditisation and concerns about the perils of price wars, the customer experience has emerged as the de...
15th Oct 2019
Evolution or revolution? CX rock stars need both
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Such is the fight for home delivery dominance that, in the US, Walmart recently announced an ‘InHome’ service . For those not content with...
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How Tesco Mobile listens to customer feedback
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14th Oct 2019
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9th Oct 2019
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What data is required to create a journey map?
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Chris Ward
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30th Sep 2019
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Are the main objections to NPS legitimate?
25th Sep 2019
The ultimate guide to customer feedback
25th Sep 2019
Transforming the VoC: Turning insights into action
7th Oct 2019
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CSAT, NPS or CES - it's not about the numbers
5th Aug 2019
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How to use diary studies for customer insight
10th Sep 2019
How to design a complaints handling process
29th Jul 2019
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Can emotion be linked to business metrics?
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