Voice of the Customer

Voice of the Customer

Study reveals the role of employee voice in CX

Voice of the Customer
14th Dec 2018
Customer
Voice of the Customer
29th Nov 2018

What do customers want?

26th Nov 2018
Blog

4 areas where VoC programmes need to change

By
Olivier Njamfa
Voice of the Customer
Customer feedback
Voice of the Customer
5th Nov 2018
1 comment

When should you ask for customer feedback?

Loudspeaker customer feedback
Voice of the Customer
13th Sep 2018

How to use customer feedback to improve your staff

Employee journey mapping blueprint
The complete guide to customer journey mapping
Voice of the Customer
3rd Sep 2018

Why employee journey mapping is essential to CX

Popular resources

Culture
Voice of the Customer
19th Oct 2018

“Our feedback programme has changed our culture”

Trending

9th Oct 2018

How to encourage customer feedback

When it comes to collecting customer feedback, brands shouldn't fret about the odd negative review. It should be about about getting the...
20th Sep 2018
2

The 2018 VoC buyer's guide

Buying customer feedback tools can be a challenging process. That's why MyCustomer has pulled together this comprehensive, independent...
19th Sep 2018

Why ignoring customer feedback can be a good thing

New research indicates that some businesses are better off ignoring customer opinions when designing products. Businesses have long...
17th Sep 2018

The VoC Guide 2018: Best practices & case studies

Most organisations now understand the value of customer feedback, and the important role it plays in improving the customer experience,...
customers
Voice of the Customer
29th Aug 2018

Key characteristics of a successful VoC program

Customer feedback loop
Voice of the Customer
14th Aug 2018

3 ways CX leaders are failing to close the loop

Walking in customers shoes
Voice of the Customer
13th Aug 2018

What's it like to walk in your customers' shoes?

Fake
Voice of the Customer
10th Aug 2018

Infographic: Dealing with fake negative reviews

Data money
Voice of the Customer
1st Aug 2018

Experience data: A new currency for big business

Roundabout 2
Voice of the Customer
24th Jul 2018

How Aegon closes the customer feedback loop

Warning risk reputation management
Voice of the Customer
20th Jul 2018

Can reputation management do more harm than good?

Customer journey mapping
Voice of the Customer
9th Jul 2018

How River Island uses customer journey mapping

Listen
Voice of the Customer
28th Jun 2018
1 comment

How feedback collection methods skew results

Speech
Voice of the Customer
19th Jun 2018
1 comment

Customer & employee feedback - take our survey

Ear listening
Voice of the Customer
7th Jun 2018
2 comments

8 actions to simplify customer listening