Voice of the Customer

Best practices and new developments in the collection, analysis and use of customer feedback.

10th May 2022

“Be prepared to challenge executives with insight"

Voice of the Customer

26th Apr 2022

Watch an emotional first CX Leader Session of 2022

Chris Ward

Customer experience management

21st Apr 2022

Gain an edge in the automotive industry through CX

Smoke CI

Contact centre metrics

14th Apr 2022

VoC within the contact centre

Smoke CI

Customer experience management

6th Apr 2022

CX in financial services

Smoke CI

Customer success

29th Mar 2022

4 key CX stats you need to know for 2022

Smoke CI

Voice of the Customer

23rd Mar 2022

How to support vulnerable customers as costs rise

Rachael Merrell

Voice of the Customer

19th Apr 2022

Which is best: Good data or great surveys?

Jim Tincher

Voice of the Customer

10th Mar 2022

Why measuring customer effort is not enough

Rhys Fisher

Voice of the Customer

16th Mar 2022

How to dissuade customers from lying in surveys

Matt Hay

Voice of the Customer

11th Feb 2022

CX programmes ignoring customer concerns - study

Rhys Fisher

Voice of the Customer

14th Feb 2022

How to surface customer expectations to steer CX

Chad Storlie

Resources

Report

Sponsored

The pursuit of seamless customer experiences

This report explores why pain-free, omnichannel customer experiences are key - and how leaders can achieve this.

Research

Sponsored

Research: The changing face of CX leadership

Report

Sponsored

How to create a customer service funnel

New

Whitepaper

Sponsored

How to keep your customers happy

Report

Sponsored

2021 experience trends report

Voice of the Customer

3rd Feb 2022

Has the pandemic destroyed customer loyalty?

Rhys Fisher

Voice of the Customer

2nd Feb 2022

How the world's best CX leaders approach VoE

Chris Ward

How the world's best CX leaders run their Voice of the Employee programme

Customer reviews

30th Nov 2021

Sentiment is a make-or-break predictor of success

rebeccagrimes

Voice of the Customer

1st Dec 2021

Why insight teams must have say on CX survey plans

Ryan Stuart

Social listening

17th Nov 2021

What to do if an online troll targets your brand

A Hamilton

Customer experience management

8th Nov 2021

What teenagers teach us about customers

Claire Sporton

Brand news

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The latest news and announcements from solution providers in the CX market

Product announcements, company updates, industry research and news from our directory of 100+ customer experience technology providers and consultancies.

Forsta

29th Mar 2022

Forsta Receives 2022 Product of the Year Award

Opinyin

15th Oct 2020

Opinyin brings CSAT survey app to Freshworks

InMoment

4th Mar 2020

InMoment completes MaritzCX Transaction

Sabio

5th Dec 2019

DAS UK selects Sabio Cloud CX platform

Voice of the Customer

6th Oct 2021

CX is growing - so why are customers unhappy?

Rhys Fisher

Voice of the Customer

20th Sep 2021

Should you offer bonuses for NPS improvements?

Jim Tincher

Customer experience management

5th Oct 2021

Customers are talking - but are brands listening?

Shellie Vornhagen

Customer emotion

2nd Sep 2021

Is your CX program relevant post-pandemic?

Alchemer

Voice of the Customer

9th Jul 2021

Tips for before during & after customer interviews

Jeannie Walters

Voice of the Customer

8th Jul 2021

Watch on-demand: How to thwart survey fatigue

Neil Davey

Voice of the Customer

5th Jul 2021

Turn your data lake into a flow of insights

Claire Sporton

Customer experience management

21st May 2021

How to manage VoC naysays

Sarah Lubbe

Voice of the Customer

18th May 2021

Surveys are tanking - you can blame your customers

Claire Sporton

Voice of the Customer

Voice of the Customer

Resources

Brand news

The latest news and announcements from solution providers in the CX market

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