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Experience
Voice of the Customer
Voice of the Customer
23rd Apr 2018
8
Should you stop serving unprofitable customers?
18th Apr 2018
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Have customer surveys become redundant?
16th Apr 2018
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How Co-op created an award-winning VoC programme
12th Apr 2018
0
How to build a Voice of the Customer strategy
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30th Jan 2018
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How VoC helped Virgin Money build a better bank
5th Jan 2018
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Customer journey mapping survey: We need you!
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Management
6 steps to monitoring your customer service
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Help internal customers look after external ones
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How to integrate AI into your customer service
Management
The 20 funniest customer service stories
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6 examples of great proactive customer service
Contact centres
Why contact centres must become more proactive
3rd Apr 2018
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The 9 steps to designing a VoC programme
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