Voice of the Customer

Reputation management services come in all shapes and sizes. But sometimes reputation management needs to be approached with caution. Today...
13th Jul 2018
Most organisations now understand the value of customer feedback, and the important role it plays in improving the customer experience,...
River Island's head of customer experience explains how the retailer measures, monitors and maps its customer journeys - and how this has...
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The method used to engage with customers for their feedback can have a significant impact on the nature of the feedback you collect and,...
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