Voice of the Customer

Best practices and new developments in the collection, analysis and use of customer feedback.
Voice of the Customer

The power of co-designing the patient experience

by
3 doctors with a magnifying glass, a stethoscope, and a clipboard - wiith a giant brain in the background.
Voice of the Customer

When personalisation hurts your business

by
One hand passing a heart to another hand
CX job of the week

CX job of the week: BNP Paribas

by
Blog image, notepad with pen
Customer experience management

UX is failing because the basics are being ignored

by
Blog image, notepad with pen
Voice of the Customer

Looking beyond NPS and CSAT scores

by
Binoculars
Voice of the Customer

Small businesses struggling with personalised CX

by
Speed boat
Voice of the Customer

How CX can impact the buying journey

by
Family walking out of a shop with bags of shopping
Customer experience management

The Key to Great Customer Experience Design

by
Blog image, notepad with pen
Voice of the Customer

"Customer experience for me is much more holistic"

Tom Kirby headshot with podcats info
Voice of the Customer

How CX leaders can master uncertainty

by
Matt Watkinson and Neil Davey
Voice of the Customer

Why you need to be providing a global CX

by
A pair of hands holding up a globe
Voice of the Customer

The challenges of travel customer experience

by
Aeroplane on a pink background
Voice of the Customer

Supply chains: Customers want action not excuses

by
Woman shaking a fist with an angry expression on her face
Subscribe to MyCustomer

Join our community of CX and service leaders

Be the first to receive the latest news, views, research and resources, as well as exclusive invites to events and webinars.

Resources

Toolkit
Sponsored

UK contact centre vertical markets report

See how your efforts stack up in the latest UK Contact Centre Vertical Markets: Manufacturing report.

Genesys_contact_centre_vertical_markets_thumbnail
Whitepaper
Sponsored

Creating loyal customers starts with you

loyalty
Research
Sponsored

Research: Profiling the skills/roles of CX bosses

CX leader research
Report
Sponsored

The future of the customer support tech stack

freshworks front cover
Ebook
Sponsored

Customer vulnerability: Guidance to practice

aptean_customer_vunerability_thumbnail
Voice of the Customer

Why customer listening goes wrong & how to fix it

by
Listening image
Voice of the Customer

How Ticketmaster can improve customer experiences

by
Ticketmaster
Culture

5 ways finserv firms can prepare for Consumer Duty

by
Blog image, notepad with pen
Customer Data Platforms

CX design: How it creates experience improvement

by
Blog image, notepad with pen
Customer emotion

How customers are coping in difficult times

by
Blog image, notepad with pen
Voice of the Customer

Make customer advisory board meetings successful

by
Customer advisory board
Voice of the Customer

How to build a customer advisory board

by
Customer advisory board
Voice of the Customer

When listening to customers leads to $1M mistakes

by
Customer listening

Brand news

View more brand news

The latest news and announcements from solution providers in the CX market

Product announcements, company updates, industry research and news from our directory of 100+ customer experience technology providers and consultancies.

Read more
InMoment

InMoment Leverages ChatGPT in the XI Platform

logo
InMoment

NPSx and InMoment Announce Strategic Partnership

logo
InMoment

Designing Inclusive and Accessible Experiences

logo
InMoment

InMoment Announces Reputation Management Solution

logo
Complaints

Positive responses to complaints drive success

by
Blog image, notepad with pen
Customer experience management

CX trends are no substitute for customer listening

by
Blog image, notepad with pen
Voice of the Customer

Customer listening is your best long-term strategy

by
Listening image
Voice of the Customer

The power of problem-solving for CX professionals

by
Any Answers comment Icon 1
Customer curious
Voice of the Customer

NPS is still the best CX metric we have!

by
Any Answers comment Icon 3
first place
Voice of the Customer

Why customer complaints aren't taken seriously

by
Angry
Voice of the Customer

Help! My NPS is failing! What should I do?

by
Any Answers comment Icon 1
Help
Voice of the Customer

How inclusive are your CX offerings?

by
Any Answers comment Icon 1
A person with their brain showing
Net Promoter Score (NPS)

NPS benchmark & industry trends in 2022

by
Blog image, notepad with pen
Voice of the Customer

"Be prepared to challenge executives with insight"

Manuela Pifani
Voice of the Customer

Watch an emotional first CX Leader Session of 2022

by
CX Leader Session 2022 InMoment
Customer experience management

Gain an edge in the automotive industry through CX

by
Blog image, notepad with pen

Pages