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Resources
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CX Leader of the Year
Customer experience
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Best practices and new developments in the collection, analysis and use of customer feedback.
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14th Oct 2019
What you should (and shouldn't) use NPS for
16th Oct 2018
Getting to grips with journey maps: transcription
9th Oct 2019
Podcast
What data is required to create a journey map?
By
Chris Ward
Editor
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30th Sep 2019
How Tesco Mobile acts on customer feedback
30th Sep 2019
2 comments
Are the main objections to NPS legitimate?
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Voice of the Customer
What you should (and shouldn't) use NPS for
Voice of the Customer
CSAT, NPS or CES - it's not about the numbers
Technology
Hosted Call Centre Solutions
Strategy
Christmas Gadget Countdown: The CRM community...
Engagement
9 sample customer journey maps to learn from
Contact centres
How to introduce agent self-scoring evaluations
25th Sep 2019
The ultimate guide to customer feedback
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