Voice of the Customer

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Online consumer reviews are becoming more popular. In the past, products with high sales would have had only a handful of reviews, but...
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Of communication, Air Chief Marshal Sir Hugh Dowding, victor of the Battle of Britain said, "If a junior officer puts forward a suggestion...
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Clarabridge is one of a handful of companies that have revolutionised customer experience management, by providing an enterprise-grade...
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Brand advocates are highly-satisfied customers who share information about the products and services they use, without any incentive to do...