Voice of the Customer

Voice of the Customer

Best practices and new developments in the collection, analysis and use of customer feedback.

Lessons from the 2020 malaise

Artificial intelligence
Sponsored
Blog

The CX trends set to characterise 2021

Voice of the Customer
Future of CX

VIRTUAL ROUNDTABLE TOMORROW: Make CSAT insightful

Voice of the Customer
Freshworks

Can sinking survey response rates be revived?

Voice of the Customer
Cover mouth failure customer service

How to avoid the dangers of CX dissonance

Voice of the Customer
Dissonance

How consumer behaviour change has affected retail

Voice of the Customer
Sponsored
Delivery

Incorporating feedback into your business planning

Customer metrics
Blog

Podcast: How to restart your CX programme

Voice of the Customer
Restart CX

Forget NPS - focus on customer/employee criticism

Voice of the Customer

Q&A with James Scutt, CX director, Post Office

Customer experience management
Blog

Have your customer surveys gone stale?

Voice of the Customer
Yawn

The five rules of advanced journey mapping

Voice of the Customer
Footsteps journey mapping

Why you need a closed-loop survey & how to do it

Voice of the Customer
closed loop survey
Subscribe to MyCustomer

Join our community of CX leaders

Be the first to receive the latest CX news, views and research, as well as exclusive invites to events and webinars.
Subscribe here

Trending

How to get your new boss to buy into CX

As with the US presidency, the arrival of a new leader can herald fresh beliefs & ideas. But what if the new priorities don't include CX?...

Engagement
Uncle Sam

9 sample customer journey maps to learn from

Engagement
Customer journey

6 steps to monitoring your customer service

Management
six steps

How to better understand the complaint journey

Whitepaper
Sponsored
front cover

How deep listening keeps you ahead of change

Voice of the Customer
Listening image

Winners revealed for CX World Games: Challenge 2

Customer experience management
Blog

How to collect customer feedback during COVID-19

Voice of the Customer
Cover mouth failure customer service

Corona and the emotional side to listening

Customer emotion
Blog

How to ensure your CX programme doesn't stagnate

Voice of the Customer
CX programme snail

How YBS is using customer journey mapping

Voice of the Customer
Fist money

When business is human, insights drive innovation

Report
Sponsored
front cover

Resources

Improve customer experience in the contact centre

Download this whitepaper to find out how you can create a rigorous testing environment.

Whitepaper
Sponsored
empirix cover

Customer experience leadership during COVID-19

Research
Sponsored
Cover

4 steps to calculating the ROI on CX intelligence

Whitepaper
Sponsored
front cover New

Critical touchpoints that make or break CX

Ebook
Sponsored
Cover

How to provide an excellent customer experience

Whitepaper
Sponsored
sana fc

Research shows CX leaders must be given more time

Voice of the Customer
Rise of the CX Leader

A guide to getting inside your customers' heads

Whitepaper
Sponsored
front cover

4 ways to give your customers a boardroom presence

Voice of the Customer
Customer chair

Lessons in delivering luxury CX from Marriott

Voice of the Customer
Luxury travel

How to include frontline staff in your CX strategy

Voice of the Customer
Telephones agents

Offboarding practices to prevent bad PR

Voice of the Customer
Customer experience news

How AI beats fake reviews

Customer reviews
Blog

How SmartestEnergy puts the spark into B2B CX

Voice of the Customer
Energy

How Addison Lee Group applied Sabio’s VoC solution

Whitepaper
Sponsored
Addison Lee

CX job vacancy of the week: Samsung Care

Customer experience management
Blog

How to ensure your CX programme has 2020 vision

Report
Sponsored
2020 vision

Evolution or revolution? CX rock stars need both

Webinar
Sponsored
rock