CFI Group bolsters EFM suite with social media monitoring toolby
Customer experience management solution vendor CFI Group has announced a new monitoring technology to capture and analyse customer conversations across social media.
The tool will work in conjunction with the vendor’s enterprise feedback management offering, Customer Feedback Insights Platform, thereby boosting the number of channels that the solution can capture feedback from.
Neil Davey is the managing editor of MyCustomer. An experienced business journalist and editor, Neil has worked on a variety of newspapers, magazines and websites over the past 20 years, including Internet Works, CXO magazine and Business Management. He joined MyCustomer in 2007.