Customer journey mapping - take part in our 2018 study

Journey map
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Customer experience leaders - we need you! 

MyCustomer is compiling a comprehensive study into the maturity of customer journey mapping around the globe, and we're looking for respondents to fill out our five-minute survey. 

We want to find out:

  • What proportion of organisations are employing customer journey mapping;
  • Who is taking ownership of it;
  • And is it delivering any benefit?

Every respondent will receive a copy of the report once it is published in 2018, which will enable you to benchmark your organisation against other businesses. 

So take part in our survey now and help us to help you!

The 2018 customer journey mapping study


About Neil Davey


Neil Davey is the managing editor of MyCustomer. An experienced business journalist and editor, Neil has worked on a variety of newspapers, magazines and websites over the past 15 years, including Internet Works, CXO magazine and Business Management. He joined Sift Media in 2007.


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