Is enterprise feedback management outdated or soaring to new heights? Experts including Bruce Temkin and Esteban Kolsky debate.
- Enterprise. The focus of these efforts needs to be on the customer, not the enterprise.
- Feedback. The analysis needs to examine insight across a variety of inputs, not just feedback.
- Management. The value of these efforts comes from taking action, not from managing surveys.
After two decades of experience working as a journalist and editor covering business and technology, including over 15 years as editor of MyCustomer, Neil now works as senior content manager at skills-based workforce management platform provider Spotted Zebra. ...