Customer feedback has long been used by organisations as a way of surfacing insights to help them refine and improve their support, services and products.
But there is another similarly important source of insight also on the doorstep of organisations – their employees.
MyCustomer and Confirmit's new research report hones in on some key areas of Voice of the Employee programmes and their link to CX, unearthing findings around:
- Which department most commonly owns VoE programmes – and who has ownership of the high-performing programmes.
- What tools and technologies are most commonly used by practitioners – and which are being used by high-performers.
- How often VoE insights are collected, and how that data is used, and what the practices are of those with high-performing programmes.
- What the biggest obstacles to VoE adoption are.
MyCustomer and Confirmit's new research report hones in on some key areas of Voice of the Employee programmes and their link to CX. Here's a rundown of the findings [click to enlarge]: