Brands work hard to build up their business and gain positive customer reviews. So it's frustrating and harmful when someone attempts to damage this by leaving a fake negative review.
Thankfully, there are a few ways to handle bogus reviews and maintain your reputation with consumers.
The following infographic from Headway Capital provides a step-by-step guide on how to do it.
[Click to enlarge]
About Neil Davey
Neil Davey is the managing editor of MyCustomer. An experienced business journalist and editor, Neil has worked on a variety of newspapers, magazines and websites over the past 15 years, including Internet Works, CXO magazine and Business Management. He joined Sift Media in 2007.