Infographic: How to deal with fake negative reviews

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Brands work hard to build up their business and gain positive customer reviews. So it's frustrating and harmful when someone attempts to damage this by leaving a fake negative review. 

Thankfully, there are a few ways to handle bogus reviews and maintain your reputation with consumers. 

The following infographic from Headway Capital provides a step-by-step guide on how to do it. 

[Click to enlarge]

Deal with fake reviews

 

About Neil Davey

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Neil Davey is the managing editor of MyCustomer. An experienced business journalist and editor, Neil has worked on a variety of newspapers, magazines and websites over the past 15 years, including Internet Works, CXO magazine and Business Management. He joined Sift Media in 2007.

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14th Jan 2019 09:11

There are always people who are going to be out there to put your business down. A good solution is just not to let it affect you so you can continue offering the best service you can. People will recognize the heart you put in that!

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15th Jan 2019 08:23

The most common solution to stopping fake reviews that most businesses have applied today is to only accept verified users on their site. This means that legit customers who have actually patronised a certain store or stayed at a certain hotel would be able to leave their feedback online. This means that nothing anonymous gets accepted to promote a transparent reviewing system.

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