Infographic: Understanding your VoC programme

6th Oct 2015

Customer experience delivers insights that drive big results. But small changes can make a big impact, too. The most successful Voice of the Customer (VoC) programmes have a healthy mix of big, medium and small changes. This infographic from Confirmit provides a way to understand the cocktail that makes up a successful VoC programme. (Click to enlarge).


Replies (0)

Please login or register to join the discussion.

There are currently no replies, be the first to post a reply.