Infographic: Understanding your VoC programmeby
Customer experience delivers insights that drive big results. But small changes can make a big impact, too. The most successful Voice of the Customer (VoC) programmes have a healthy mix of big, medium and small changes. This infographic from Confirmit provides a way to understand the cocktail that makes up a successful VoC programme. (Click to enlarge).
After two decades of experience working as a journalist and editor covering business and technology, including over 15 years as editor of MyCustomer, Neil now works as senior content manager at skills-based workforce management platform provider Spotted Zebra. ...