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Infographic: Understanding your VoC programme

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6th Oct 2015
Managing editor MyCustomer.com
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Customer experience delivers insights that drive big results. But small changes can make a big impact, too. The most successful Voice of the Customer (VoC) programmes have a healthy mix of big, medium and small changes. This infographic from Confirmit provides a way to understand the cocktail that makes up a successful VoC programme. (Click to enlarge).

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