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Infographic: What do customers want from a complaint?

16th Jul 2014
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Posting a letter to complain about a brand's service is seen as a bit 20th-Century by many - nowadays everyone's posting their complaints on social media instead.

This infographic from ZendeskĀ looks at what consumers want from a complaints service, and how your business could be using social media to meet their needs. (click to enlarge)

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