Lessons from Marks & Spencer: How to revitalise your service experienceby
Jo Moran, Marks & Spencer's head of customer service, tells MyC about how she refreshed its service proposition.
Neil Davey is the managing editor of MyCustomer. An experienced business journalist and editor, Neil has worked on a variety of newspapers, magazines and websites over the past 20 years, including Internet Works, CXO magazine and Business Management. He joined MyCustomer in 2007.